FIT NYC Manager, IT Enterprise Network Services

About Fashion Institute Of Technology The Fashion Institute of Technology (FIT), part of the State University of New York and an internationally renowned college of art, design, business and technology with a strong emphasis on liberal arts, invites nominations and applications for a Manager, IT Enterprise Network Services.

Job Description The Manager, IT Enterprise Network Services provides strategic and operational leadership for FIT’s enterprise network infrastructure, with responsibility for its availability, security, scalability, resiliency, and ongoing development. This position combines network engineering, infrastructure management, cybersecurity coordination, technical leadership, and day-to-day operational oversight. The Manager supervises network services staff, oversees network systems and equipment, leads infrastructure initiatives and projects, manages vendors and resources, and ensures effective response to network and cybersecurity incidents. The position works collaboratively with IT leadership, the CISO Office, internal teams, external partners, and vendors to maintain a secure, reliable, and sustainable network environment.

Essential Functions Network Infrastructure Management & Operations

• Lead the planning, implementation, operation, maintenance, administration, and lifecycle management of FIT’s network infrastructure and equipment.
• Maintain network availability, performance, scalability, resiliency, and security across network services, systems, resources, devices, and tools.
• Administer and support firewalls, wireless access points (WAPs), network switches, and other network solutions and devices.
• Investigate network problems, troubleshoot technical issues, correct defects, and support patches, upgrades, and new technology implementations.
• Monitor network systems and first-defense devices to ensure proper configuration, optimal performance, uptime, and security.
• Establish and maintain regular testing and monitoring of auditable network services, systems, resources, and devices.

Cybersecurity, Resiliency & Compliance

• Collaborate closely with the CISO Office on cybersecurity matters affecting the network infrastructure.
• Respond to cybersecurity events and incidents and collaborate on the resolution of network outages or incidents involving cybersecurity concerns.
• Implement network strategies that strengthen resiliency, availability, scalability, and protection against cyber threats.
• Ensure disaster recovery, business continuity, and backup procedures are tested regularly.
• Manage network change control and maintain compliance with SUNY and FIT Information Security policies, standards, and established requirements.
• Support the development and implementation of network and infrastructure policies, procedures, standards, and best practices.

Strategic Planning, Architecture & Technology Roadmapping

• Develop and implement strategies and roadmaps for network infrastructure, resiliency, availability, scalability, and security.
• Maintain awareness of evolving technologies, marketplace developments, industry standards, and changing institutional requirements.
• Evaluate and recommend new technology, network devices, versions, architectures, and solutions.
• Participate in college-level technology roadmapping and assist IT leadership with strategic roadmaps and budgets related to network services.
• Develop and update standard operating procedures and technical best practices.
• Lead transformational initiatives that advance the institution’s network environment.

Team Leadership & Staff Development

• Supervise network services staff and oversee the effective delivery of network services and infrastructure administration.
• Assign work, allocate unit resources, monitor performance, and ensure operational responsibilities are completed effectively and within established priorities and timeframes.
• Provide technical guidance, assistance, and training to staff in network engineering, maintenance, monitoring, and troubleshooting.
• Promote continuous learning, knowledge sharing, performance improvement, and process improvement within the unit.
• Foster a collaborative and collegial work environment while maintaining accountability for service delivery and results.

Service Support & Incident Resolution

• Provide timely and effective support for network services and infrastructure.
• Respond to network performance issues and outages …