Network Operations Engineer

The Network Operations Engineer will provide Tier 1 network operations support during off-hours, monitoring network health, responding to alerts and incidents, and resolving standard issues using documented runbooks. The role will work as a dedicated remote resource, participate in daily standups, and complete onboarding during standard CST business hours before transitioning to the off-hours schedule.

Key Responsibilities

• Provide first-line (Tier 1) network operations support during the off-hours window.
• Monitor network health, triage alerts and incidents, and resolve standard issues using documented runbooks.
• Execute engineer-approved change controls, including configuration changes to switches, wireless, and firewalls.
• Support hardware lifecycle activities, including patching, refresh, and equipment replacement.
• Serve as the remote escalation and support contact for site hands performing physical equipment replacements.
• Escalate complex issues to the Network Engineering team with clear documentation.
• Maintain accurate incident records, change documentation, troubleshooting notes, and handover updates.
• Follow established operational processes, change management procedures, and network runbooks.
• Participate in daily standups and collaborate with the Network Engineering team as required.

Requirements

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Hands-on configuration experience with enterprise switches, wireless, and firewalls such as Aruba/ClearPass, Juniper/Cisco, Palo Alto, or comparable technologies.
• Solid networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless.
• Experience executing change controls within a structured change management process.
• Hands-on experience making live changes to network equipment in a production environment.
• Comfortable working independently during off-hours.
• Strong documentation skills, including incident records, change documentation, troubleshooting notes, and handover updates.
• Excellent written and verbal English communication skills.

Why Join Us?

• Gain hands-on experience supporting enterprise network environments.
• Work with technologies including switches, wireless infrastructure, and firewalls.
• Develop your troubleshooting and network operations skills in a production environment.
• Work closely with experienced Network Engineering teams.
• Build experience in structured change management, incident response, and network operations.
• Enjoy a dedicated remote work setup with clear operational processes and established runbooks.