Software Engineer II- Windows Server

Role Objective

The Windows Software Engineer - L2 plays a key role in administering, maintaining, and troubleshooting Windows-based systems to ensure high availability, security, and optimal performance. This position involves providing support to L1 engineers, addressing escalated technical issues, automating routine system tasks, and collaborating with cross-functional IT teams to enhance and sustain a robust infrastructure..

Key Responsibilities

Windows Software Engineer - L2 at 7-Eleven comes with a lot of responsibility - and lots of fun. You’re looking for a role where the candidate typically handles mid-level technical responsibilities related to Windows environments. The role often involves troubleshooting, system administration, and support for Windows-based infrastructure. Here are the key responsibilities:

Manage and support Windows Server environments, including Windows Server 2012 R2, 2016, 2019, and 2022.

• Troubleshoot and resolve L2 Windows infrastructure incidents, performance issues, connectivity problems, service failures, and system-related issues.
• Plan, coordinate, and implement monthly Windows security and quality updates using enterprise patching tools such as Tanium and WSUS.
• Analyze security vulnerabilities and CVEs, identify affected servers, coordinate remediation activities, and ensure compliance with security requirements.
• Perform and coordinate Windows Server in-place upgrades and migration activities, including pre-checks, backups, upgrade execution, and post-upgrade validation.
• Support Active Directory services, including user and computer objects, security groups, Group Policy, domain controllers, and related authentication issues.
• Support Windows workloads hosted on VMware vSphere, including VM provisioning, troubleshooting, snapshots, VMware Tools, and coordination with virtualization teams.
• Support Windows servers hosted in Azure and integrated with Azure Arc, including connectivity, agent health, monitoring, and troubleshooting.
• Monitor server health, CPU, memory, disk utilization, Windows services, event logs, and application/system performance.
• Develop and maintain PowerShell scripts to automate repetitive administrative tasks, health checks, reporting, patch validation, inventory collection, and remediation activities.
• Manage incidents, service requests, changes, and tasks in ServiceNow while ensuring accurate documentation, assignment, prioritization, and SLA compliance.
• Work closely with vulnerability Management teams to remediate vulnerabilities, implement security configurations, and maintain Windows infrastructure compliance.
• Analyze Windows Event Logs, system logs, performance counters, network connectivity, services, registry settings, and application dependencies to identify root causes.
• Maintain technical procedures, troubleshooting guides, operational runbooks, knowledge articles, and infrastructure documentation.
• Coordinate with application, network, security, database, VMware, cloud, and other infrastructure teams to resolve complex technical issues.
• Identify opportunities to improve Windows administration processes through automation, standardization, monitoring, and proactive remediation.
• On-Call & Production Support - Provide timely support for critical production incidents and participate in scheduled maintenance and after-hours activities when required.
• Participate in a 24x7 shift rotation as required by the team.
• Manage DNS and IP configurations, troubleshoot name-resolution issues, and work with Network teams to resolve connectivity and DNS-related problems.
• Create, monitor, validate, and remove VM snapshots in accordance with operational and change-management procedures while ensuring snapshot-related risks are appropriately managed.
• Coordinate with hardware and software vendors to troubleshoot and resolve hardware, firmware, driver, and OS-level issues, including vendor case management and follow-up.
• Troubleshoot disk-space issues, system slowdowns, high CPU and memory utilization, Windows service issues, and other performance-related problems. Analyze system resources and implement appropriate remediation.
• Install, configure, troubleshoot, and maintain Windows-based enterprise applications while coordinating with application owners and vendors as required.
• Configuring Group Policy Objects (GPOs) for security and compliance.
• Troubleshoot Windows Server issues, operating system errors, application…