Software Engineer, Agents Governance

About Glean Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About The Role Glean is looking for Backend/Infrastructure engineers to build the platform that makes enterprise agents safe, discoverable, reliable, and governable at scale. You will work on agent publishing, sharing, moderation, policy enforcement, permissions, versioning, observability, and spend management. This is a distributed-systems and security-sensitive problem spanning platform infrastructure, product systems, and enterprise administration.

You will own problems from definition and architecture through production launch and operation, turning ambiguous requirements into durable platform primitives.

You Will As a Software Engineer at Glean, Own impactful systems from design through reliable production operation.

• Write clear design documents and make sound tradeoffs across security, reliability, performance, user experience, and cost.
• Build well-tested backend services and platform components with strong correctness and operational guarantees.
• Solve distributed-systems problems involving consistency, idempotency, retries, ordering, migrations, and safe rollout.
• Partner with Product, Security, Infrastructure, and customer-facing teams to turn enterprise needs into scalable capabilities.
• Make governance decisions auditable: who changed what, which policy applied, why access was allowed or denied, and what happened during a run.
• Improve monitoring, alerting, debugging, incident response, and operational maturity.
• Mentor engineers and help shape the roadmap around the highest-leverage platform problems.

About You

• BA/BS in computer science, or related degree
• 6+ years building production backend, infrastructure, or cloud-native systems.
• Strong coding skills in Go, Python, Java, C++, or a similar language.
• Experience with distributed systems, APIs, storage, asynchronous workflows, or control planes.
• Strong instincts around identity, authorization, tenancy, policy enforcement, auditability, and sensitive data access.
• Able to reason about failure modes, system boundaries, invariants, and operational tradeoffs.
• Customer-focused, proactive, and comfortable owning ambiguous problems and production issues.
• Strong technical writing, communication, and collaboration skills.
• Experience with GCP, AWS, or Azure is a plus.
• Experience with AI agents, workflow systems, developer platforms, or enterprise…