Customer Service Representative - Canberra

Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our team providing great service to IMB Customers in relation to their financial needs. This is a full-time position, working Monday-Friday from our friendly branches.

About the role

• Proactively engaging members in conversations and interactions across face-to-face, phone and online channels
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Working with your Branch Manager and team to collectively achieve the goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

• Experience in sales and service, in any industry
• Available to work in branch Monday-Friday
• Cash handling skills with an eye for detail
• A learning mindset and the ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• The willingness to travel within the region as required for training or staff relief.

About IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

• A supportive culture that actively promotes inclusion
• Competitive remuneration
• Wellbeing days
• Product concessions
• Paid parental leave
• Purchased leave options
• Study assistance
• Corporate uniform
• Genuine investment in your learning and professional growth.

To apply, follow the prompts. Applications close August 30, 2026. Please note that email applications are not accepted.