Medical Front Desk Virtual Assistant / 1 day ago

About The Role We are seeking an experienced, reliable, and detail-oriented Medical Front Desk Virtual Assistant to support the daily operations of a healthcare practice.

The primary focus of this role is i nsurance eligibility verification, inbound patient phone support, and AdvancedMD administration . The ideal candidate has hands-on healthcare experience, understands insurance verification workflows, communicates professionally with patients, and can confidently work within healthcare systems while maintaining HIPAA compliance.

Spanish-English bilingual proficiency is highly preferred due to patient communication needs, but exceptional candidates with strong insurance verification and AdvancedMD experience will also be considered.

Core Responsibilities

• Insurance Eligibility Verification – Top Priority
• Verify patient insurance eligibility and active coverage.
• Conduct insurance benefits checks.
• Inbound Calls & Phone Support – Top Priority
• Answer and manage incoming patient calls professionally.
• Handle calls through the WEAVE phone system.
• Assist patients with general inquiries and front-office needs.
• Adapt to an alternative phone platform, such as RingCentral, if the practice transitions away from WEAVE.
• Work within AdvancedMD to support patient and administrative workflows.
• Update and maintain accurate patient information.
• Maintain and update patient medical records.
• Ensure patient information is entered accurately.
• Protect sensitive patient information in accordance with HIPAA requirements.

Front-Office Administrative Support

• Assist with day-to-day medical front-office responsibilities.
• Maintain organized patient and insurance information.
• Coordinate with the practice team through Microsoft Teams.

Software & Systems

• AdvancedMD
• WEAVE
• Microsoft Teams
• RingCentral or similar VoIP platforms, if implemented

Requirements Experience Requirements

• Meaningful healthcare or medical office experience is required.
• Hands-on insurance eligibility and benefits verification experience is required.
• AdvancedMD experience is highly preferred.
• Experience answering patient calls and supporting medical front-office operations is strongly preferred.
• Previous Medical Virtual Assistant experience is preferred.
• Experience with WEAVE, RingCentral, or another healthcare phone/VoIP system is a plus.

Required Skills & Qualifications

• Strong knowledge of insurance eligibility and benefits verification.
• Excellent verbal and written English communication.
• Professional and confident phone presence.
• Strong attention to detail and accuracy.
• Excellent organizational skills.
• Reliable, dependable, and consistent.
• Comfortable working independently in a dedicated VA role.
• Tech-savvy and able to learn new healthcare platforms quickly.
• HIPAA trained and comfortable handling confidential patient information.
• Ability to consistently follow established healthcare workflows and procedures.

Language Preference

• Spanish-English bilingual proficiency is highly preferred, particularly for patient phone support.
• Spanish is not an absolute requirement.
• Candidates with exceptional insurance eligibility verification skills and strong AdvancedMD experience may be considered even if they do not speak Spanish.

Deal Breakers

• No meaningful experience with insurance eligibility verification.
• Unreliable attendance, communication, or work habits.
• Failure to follow HIPAA-compliant procedures.
• Poor verbal or written English communication skills.
• Unprofessional or unclear patient phone communication.
• Limited ability or unwillingness to learn AdvancedMD and other healthcare systems.
• Poor attention to detail when handling patient or insurance information.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support fo…