Forward Deployed Engineer (AI Agents & Voice Systems)

The Role

We’re hiring Forward Deployed Engineers (FDEs)

who are obsessed with GenAI, prompts, and problem-solving

— and who want to see their work deployed in production

, not stuck in demos.

As an FDE, you’ll sit at the intersection of customers, product, and engineering

, deploying AI agents (voice + chat)

into mission-critical enterprise workflows. You’ll work hands-on with customers to design, integrate, and scale AI agents that deliver measurable business outcomes — and then feed those real-world learnings straight back into the product roadmap.

No two deployments are the same.

This role is high ownership, high ambiguity, and very high impact

.

If you love writing prompts, debugging AI behavior, thinking deeply about system design, and watching AI agents succeed (or fail) in the wild — this role is for you.

Your Impact

As a Forward Deployed Engineer, you’ll directly shape:

• How enterprises adopt and trust AI agents in production

• How voice and chat agents perform

  in real, mission-critical workflows

• How quickly customers move from PoC → scaled rollout
• How the platform evolves based on real usage, edge cases, and failure modes

• How AI agents deliver tangible business value

  , not hype

Your work won’t just ship features — it will define how the product works in the real world

.

What You’ll DoCustomer Problem Discovery

• Partner closely with strategic customers to deeply understand workflows, constraints, and pain points
• Identify high-leverage AI agent use cases across support, sales, operations, and automation
• Turn vague business problems into clear, solvable technical and AI system designs

Agent Design & Deployment

• Design and deploy end-to-end AI agent systems

  across voice and chat

• Craft and iterate on prompts, tools, memory, state, routing, guardrails, and fallbacks
• Debug AI behavior in production — from hallucinations to latency to edge cases
• Ensure agents are reliable, safe, observable, and scalable

Solution Architecture & Integrations

• Build custom integrations with CRMs, ticketing tools, telephony systems, internal APIs, and data sources
• Design solutions that fit seamlessly into existing enterprise stacks
• Support requirements around security, compliance, VPCs, and data isolation
• Guide customers on best practices for deploying and scaling AI agents

Execution & Ownership

• Own deployments end-to-end

  for strategic customers

• Prototype quickly, test aggressively, iterate fast, and ship confidently
• Build compelling demos and live examples that showcase what’s possible
• Present results and recommendations to engineers, product teams, and senior stakeholders

Product Feedback Loop

• Act as the voice of the field for core product teams
• Surface patterns, gaps, and opportunities from real deployments

Requirements

• Experience working with customers in a technical, solutions-oriented role
• (Solutions Engineering, FDE, Product Engineering, Consulting, etc.)
• Comfort collaborating with both engineers and non-technical stakeholders

• Working knowledge of Python

  and APIs for prototyping and integrations

• Familiarity with LLMs, AI agents, conversational systems, or workflow automation
• Strong problem-solving skills and the ability to structure ambiguous problems

• A strong ownership mindset

  — you take things from idea to production

• Excellent communication skills, especially explaining complex systems simply