Executive Assistant - HR Leadership Team

Job Description FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation’s largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About The Opportunity This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

This is a full-time, on-site position located in Akron, OH. Summary The Executive Assistant provides key administrative, strategic, and operational support to the Human Resources leadership team. This role requires exceptional judgment, professionalism, and the ability to operate as a seamless extension of the executives. The ideal candidate is proactive, highly organized, skilled at managing complex relationships, and capable of coordinating activities on behalf of the executives in internal settings as well as supporting executive activities related to external stakeholder engagement.

Responsibilities Safety

• Demonstrate a solid commitment to all aspects of safety, including maintaining a safe workplace for coworkers.

Executive Support & Administration

• Provide sophisticated calendar and travel management, including prioritizing inquiries, troubleshooting conflicts, and making strategic recommendations to ensure efficient daily scheduling.
• Complete a broad range of administrative tasks, including collecting and preparing information for meetings, composing correspondence, designing and producing complex documents and presentations, managing contact lists, arranging travel, completing expense reports, and supporting special projects.
• Keep the senior leaders well informed of upcoming commitments and responsibilities; ensure timely and appropriate follow-up.
• Maintain discretion and confidentiality while managing sensitive information and materials.
• Organize and maintain electronic and hard‑copy filing systems.
• Support other executives as needed and perform additional duties as assigned.

Meeting Leadership & Coordination

• Coordinate meetings and events, including agenda creation, coordination with presenters, time management, documentation of key decisions, and post-meeting action tracking.
• Represent the executive’s priorities and expectations in internal forums to drive alignment and accountability.
• Anticipate issues requiring executive attention and proactively escalate as appropriate.
• Ensure meeting preparation materials, briefings, and background documents are complete, accurate, and strategically aligned.

Strategic Partnership & Operational Support

• Serve as a trusted partner to the senior leader by anticipating needs, identifying priorities, managing competing demands, and independently resolving issues.
• Read, research, collect, and analyze information to support executive decision-making.
• Exercise exceptional business acumen and judgment to manage complex situations with minimal guidance.
• Support cross-functional coordination and follow-through on major initiatives, ensuring deadlines and deliverables are met.
• Draft, refine, or review internal and external communications, ensuring clarity, tone consistency, and alignment with strategic priorities.

Qualifications

• High school diploma or GED required.
• Minimum of 7 years of experience in progressively responsible administrative support roles
• Must pass the company Support and Administrative Selection System (SASS) test.
• Expert proficiency in Microsoft Office, including Outlook, PowerPoint, and Excel; ability to design and edit complex presentations and materials. Experience with Concur, Coupa, and/or SAP preferred.
• Excellent verbal and written communication skills.
• Proven ability to meet deadlines and make informed decisions about priorities and time management.
• Exceptional organizational skills with impeccable attention to detail.
• Demonstrated commitment to performance excellence.
• High level of integrity, professionalism, and discretion in handling confidential information.
• Strong business acumen and ability to make sound judg…