KIBO OMS Developer

Kibo OMS – Software Engineer / Production Support

Experience: 3–5 Years

Role Type: Software Development + Application/Production Support

Domain: Order Management / E-commerce

Platform: Kibo Commerce / Kibo Order Management System (OMS)

Job Summary

We are looking for a Kibo OMS Software Engineer with 3–5 years of experience who can work across Kibo OMS functional areas, backend development, customization, integrations, and application support .

The candidate should have a strong understanding of Order Management System concepts and Kibo OMS functionality , along with hands-on backend development experience to develop custom business logic, integrations, APIs, and extensions.

The role will involve both development of new customizations and production/application support , including analysis and resolution of functional and technical issues.

Key ResponsibilitiesKibo OMS – Functional

·        Strong understanding of Kibo OMS functionality and order lifecycle .

·        Understand and troubleshoot order processing, fulfillment, cancellations, returns, refunds, payments, inventory and related OMS processes.

·        Understand Kibo OMS configuration and how different OMS components interact.

·        Analyze business requirements and translate them into Kibo OMS solutions.

·        Work closely with functional teams, business users and other technical teams to understand requirements and production issues.

·        Investigate functional issues by tracing the order lifecycle and identifying the point of failure.

·        Understand Kibo OMS workflows, business rules and platform capabilities.

·        Support configuration changes and functional enhancements where required.

Backend Development & Customization

·        Develop custom backend functionality on/around Kibo OMS based on business requirements.

·        Develop and maintain REST APIs and integrations with external systems.

·        Implement custom business logic, validations, workflows and extensions.

·        Work with Kibo APIs and platform services to extend standard OMS functionality.

·        Develop integrations between Kibo OMS and systems such as e-commerce platforms, ERP, WMS, payment systems, inventory systems and other third-party applications.

·        Debug and troubleshoot existing custom code and integrations.

·        Write clean, maintainable and reusable backend code.

·        Participate in code reviews, unit testing and deployment activities.

Production / Application Support

·        Provide L2/L3 application support for Kibo OMS.

·        Analyze production incidents and identify root causes.

·        Troubleshoot order, fulfillment, inventory, payment, return and integration issues.

·        Analyze application logs, API requests/responses and database information to troubleshoot issues.

·        Identify whether an issue is related to Kibo configuration, custom code, integration, data or an external system .

·        Provide workarounds and permanent fixes for production issues.

·        Monitor recurring issues and identify opportunities for automation or permanent resolution.

·        Participate in incident, problem and change management processes.

·        Support deployments and production releases.

·        Prepare technical documentation and root-cause analysis for critical issues.

Required Technical SkillsMust Have

·         3–5 years of software development / application support experience.

·        Hands-on Kibo OMS experience.

·        Strong functional knowledge of Kibo OMS .

·        Good understanding of Order Management concepts and order lifecycle .

·        Experience with:

o  Orders

o  Fulfillment

o  Inventory

o  Payments

o  Cancellations

o  Returns / Refunds

o  Shipping

o  Order status and lifecycle

o  Integrations

·        Proficiency in Java or any object-oriented programming language

·        Strong backend development experience.

·        Experience developing custom functionality for an OMS/e-commerce platform .

·        Strong knowledge of REST APIs and API integrations .

·        Experience troubleshooting production issues.

·        Good understanding of application logs and debugging.

·        Good SQL/database knowledge.

·        Experience with Git or similar source-control systems.