Travel Consultant Assistant

Travel Consultant Assistant

Location: United Kingdom

Job Type: Full-Time / Part-Time

Job Overview

We are looking for an organised and customer-focused Travel Consultant Assistant to support travel consultants with day-to-day travel planning, customer enquiries, bookings, and administrative tasks.

This role is suitable for individuals who are passionate about travel and interested in developing a career in the travel and tourism industry. Previous travel industry experience is beneficial but not essential.

Key Responsibilities

• Assist travel consultants with researching and planning holidays, tours, and travel arrangements.
• Respond to customer enquiries and provide accurate information about travel options.
• Assist with flight, hotel, transport, and activity bookings.
• Prepare travel itineraries, quotations, and supporting documentation.
• Research destinations, travel products, accommodation, and activities.
• Update customer records, booking information, and travel documents.
• Assist with changes, cancellations, and other customer requests.
• Communicate with hotels, airlines, tour operators, and travel suppliers when required.
• Support the preparation of travel proposals and promotional materials.
• Monitor booking details, deadlines, and travel requirements.
• Maintain accurate records and ensure customer information is handled appropriately.
• Provide general administrative support to the travel consultancy team.
• Stay informed about travel destinations, products, and industry developments.

Requirements

• Good communication and customer service skills.
• Strong organisational and administrative abilities.
• Good attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines.
• Good computer and internet skills.
• Ability to research information efficiently.
• Friendly, professional, and customer-focused approach.
• Strong interest in travel and tourism.
• Previous experience in travel, tourism, hospitality, or customer service is advantageous but not essential.
• Entry-level candidates with relevant education or transferable skills are welcome to apply.

Preferred Skills

• Familiarity with travel booking systems is advantageous.
• Knowledge of popular UK and international travel destinations.
• Experience using Microsoft Office or Google Workspace.
• Basic knowledge of travel itineraries, accommodation, flights, and tour packages.
• Additional language skills are beneficial.
• Previous administrative or customer service experience is advantageous.