Concierge Assistant - Patient Advocacy Team

About London Medical Concierge

London Medical Concierge (LMC) is an ambitious, rapidly expanding healthcare concierge startup, redefining the way individuals and organisations access private healthcare.

We provide our members with expert guidance through medical pathways, connecting them with leading consultants, specialists, and wellness services whether they are using private medical insurance or self-funding. Inspired by the personalised service of a five-star hotel, our mission is simple: deliver discreet and proactive support that anticipates needs and removes complexity.

As our business continues to grow, we’re expanding rapidly across both our corporate and private client membership divisions. Our corporate offering provides businesses with the same premium concierge service trusted by our private members, giving employees direct access to support and helping the business as a whole.

Joining LMC means becoming part of a business at an exciting stage of its growth. As a close-knit and entrepreneurial team, we’re continually evolving, improving, and developing our services. Every member of our team has the opportunity to make a real impact, contribute ideas, and take on increasing responsibility as the company continues to grow.

If you’re looking to join a fast-paced business where no two days are the same, your ideas are valued, and your career can grow alongside the company, we would love to hear from you.

Job Description

Overview – Concierge Assistant

Starting Salary – £36,000 per year

As a Concierge Assistant, you’ll play a key role in delivering an outstanding experience for our members while supporting the continued growth of LMC.

Working closely with the CEO and wider team, you’ll help support our Concierge Executives coordinate every stage of our members’ healthcare journey, liaise with hospitals, consultants, and insurers, manage day-to-day concierge operations, and help ensure every member receives a consistently high standard of service. LMC members include public figures, leaders of industry, corporate partners in private equity and banking, and discrete international clients. Alongside your core responsibilities, you’ll have the opportunity to gain valuable experience across all aspects of the business, from client relationships and operations to corporate partnerships, business development, and marketing. As LMC continues to grow, so will your skills and responsibilities.

Requirements - Concierge Assistant

- A minimum of one year experience in a customer facing role or a minimum undergraduate degree classification of 2:1 is required.

- A genuine passion for delivering outstanding service and creating exceptional client experiences.

- Highly organised, with the ability to prioritise multiple tasks without compromising quality.

- Remains calm under pressure.

- Excellent communication skills, with a professional, warm, and confident manner.

- Strong attention to detail and proactive problem solving.

- A positive, adaptable attitude with a willingness to learn and grow alongside the business.

- Experience within healthcare or an understanding of medical terminology is advantageous but not essential.

We know great candidates don’t always tick every box. If you’re enthusiastic, eager to learn, and excited by the opportunity to grow with us, we encourage you to apply – even if your experience doesn’t perfectly match every requirement.

Further Details – Concierge Executive

- LMC is a healthcare concierge service rather than a clinically led medical provider. This role focuses on delivering service – it is not a clinical position.

- This is a remote role. All necessary equipment, including a laptop and phone, will be provided. Candidates must be able to commute to a London office if required.

- Although you enjoy the flexibility of remote work, you will be joining a highly connected team. We work collaboratively throughout the day on Microsoft Teams in a ‘virtual office’ environment, ensuring you always feel supported and a part of the business.

- This position is subject to a probationary period of 12 months.

Working Hours

- The Concierge Assistant shift patterns are 37.5 hours, across 7 days a week,

Monday to Sunday, covering opening hours 08:00-20:00.

- 22 days annual leave plus bank holidays.

Job Benefits

- Private medical insurance upon successful completion of probation.

- Company mobile phone and laptop.

- Paid time off (holiday/si…