Head of Network Operations

Head of Group Network Operations

Location: Hyderabad, India (Work From Office)

Function: Technology Operations – Networks

Reports To: VP, Network Engineering

Seeking Immediate Joiners

Role Purpose

DAZN is looking for an experienced Head of Group Network Operations to lead our global Network Operations function based out of our Hyderabad Technology Hub. This leadership role is responsible for ensuring the reliability, resilience, and operational excellence of DAZN’s global network infrastructure supporting live sports broadcasting, OTT streaming platforms, cloud services, and enterprise connectivity.

You will own the operational strategy for a 24x7 Network Operations Centre (NOC), driving service availability, incident response, automation, observability, and operational maturity across a highly distributed global environment. Working closely with Engineering, Broadcast, Platform, Infrastructure, Cloud, Security, and Product teams, you will ensure seamless delivery of mission-critical network services supporting millions of sports fans worldwide.

Key Responsibilities

Network Operations Leadership

• Lead DAZN’s global Network Operations organisation responsible for 24x7 monitoring and operational support.
• Own the operational health, availability and reliability of the global network estate spanning broadcast, streaming, enterprise and cloud connectivity.
• Define the long-term operational strategy, organisational structure and roadmap for the Network Operations function.
• Build scalable operational capabilities supporting DAZN’s continued global growth.

Incident & Service Management

• Own Major Incident Management for all critical network outages impacting broadcast, streaming and enterprise services.
• Lead rapid service restoration through structured incident management and executive communications.
• Drive Root Cause Analysis (RCA), Problem Management and continuous service improvement initiatives.
• Establish best-in-class operational governance, SLAs, OLAs, escalation models and service management processes.

Operational Excellence

• Develop proactive monitoring, observability and automation capabilities across the global network environment.
• Improve operational efficiency through AI-driven monitoring, automation and predictive analytics.
• Define operational KPIs, availability targets, incident metrics and service reporting.
• Drive continual improvement initiatives reducing MTTR, increasing service uptime and improving customer experience.

Engineering Partnership

• Partner closely with Network Engineering, Architecture and Infrastructure teams to operationalise new platforms and services.
• Ensure production readiness through operational acceptance, documentation, monitoring and support transition.
• Support global infrastructure transformation programmes including cloud networking and automation initiatives.

Leadership & People Management

• Build, mentor and lead high-performing global Network Operations teams across multiple regions.
• Develop leadership capability, succession planning and technical career development.
• Foster a culture of ownership, accountability, collaboration and operational excellence.
• Lead geographically distributed teams operating across multiple time zones.

Live Broadcast & Streaming Operations

• Ensure operational readiness for major global sporting events.
• Support mission-critical live broadcast and OTT streaming infrastructure.
• Coordinate cross-functional technology response during live events.
• Minimise operational risk while maintaining high availability throughout live productions.

Governance & Compliance

• Ensure alignment with Information Security, Risk and Compliance standards.
• Maintain operational controls supporting regulatory and audit requirements.
• Drive operational documentation, change governance and service management maturity.

Decision Making & Ownership

• Owns the strategic direction of Global Network Operations.
• Accountable for service availability, operational performance and incident management globally.
• Makes critical decisions during major incidents and live service disruptions.
• Defines operational policies, standards and support frameworks.
• Influences technology investment, tooling and operational transformation.

Leadership Scope

• Lead a globally distributed Network Operations organisation.
• Manage senior operational leaders, NOC managers an…