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UX / Service Designer

  • Source: LinkedIn
  • Solve IT Consultant
  • On-site
  • Mid level

Job Description

UX / Service Designer – AI Assistant for Experts

Location: Gothenburg (Lundby)

Start: ASAP

Portfolio: Required

Role Summary

We are seeking a Senior UX / Service Designer to lead the design of an AI-powered support assistant for experts, dealers, and technicians. The focus is on creating intuitive, trustworthy, and efficient user experiences that improve information access, troubleshooting, AI-assisted recommendations, and feedback collection.

Key Responsibilities

  • Lead UX and service design from concept through MVP delivery.
  • Define user journeys, workflows, and key use cases for expert and dealer users.
  • Design AI assistant interactions, response structures, feedback loops, and trust mechanisms.
  • Conduct user research, usability testing, and design validation.
  • Facilitate workshops and align cross-functional stakeholders.
  • Collaborate with AI, product, technical information, and business teams.
  • Identify future opportunities and contribute to long-term product vision.

Required Skills

  • Strong UX and Service Design experience.
  • Experience designing for complex workflows, expert users, or support/service environments.
  • Hands-on expertise in Figma, FigJam/Miro , prototyping, journey mapping, and service blueprinting.
  • Strong user research, usability testing, and workshop facilitation skills.
  • Experience translating business needs and technical constraints into effective user experiences.
  • Excellent stakeholder management and communication skills.

Preferred Experience

  • AI Assistant, Chatbot, or Conversational UX design.
  • AI-generated response design, source citation, confidence indicators, and feedback mechanisms.
  • Technical documentation, knowledge management, dealer/service platforms, or troubleshooting solutions.
  • Experience with design systems, analytics, and AI-assisted design tools.

Ideal Candidate

  • Senior, hands-on UX/Service Designer.
  • Comfortable working in ambiguous and evolving environments.
  • Collaborative, self-driven, curious, and outcome-oriented.
  • Able to balance MVP delivery with long-term product vision.

Skills

  • Figma
  • figjam-figma
  • Miro
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