Walk-in || Nice CXOne Developer
- Source: Naukri
- Tata Consultancy Services
- On-site
- Bengaluru
- Full-Time
- Mid level
Job Description
Exp Range _ 4 to 10 yrs
Key Competencies
- Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
- Hands-on experience with NICE CXone development (Studio, APIs, scripting).
- Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
- Proficiency in programming languages (JavaScript, Python, or .NET).
- Experience with REST APIs, web services, and data exchange formats (JSON, XML).
Job Description
- The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
- Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
- Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
- Translate Cisco call flows and routing scripts into NICE CXone equivalents.
- Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
- Develop automation scripts for provisioning and configuration.
- Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
- Prepare technical documentation, migration guides, and code repositories.
Tools & Technologies
- NICE CXone Mpower
- Cisco CUCM, CVP, Finesse knowledge.
Work Location
Chennai, Bangalore,
Skills
- nice-cxone
- mpower
- javascript
- Python
- aws-data-exchange
- JSON
- xml-format
- cisco-contact-center
- cisco-unified-communications-manager
