Customer Service Representative

Reporting to the Sales & Distribution Manager, the Customer Service Representative will join our Guildford Customer Service Centre on a 12 Month Contract basis - 40 hour week on a specific roster pattern (See Below). This role is responsible for delivering high‑quality service to internal and external customers, identifying parts requirements, ensuring timely delivery of goods, processing credits and core and warranty returns, and recognising potential sales opportunities using core system tools.

Roster - 0600-1430 - 3x Mon-Fri, 1x Mon-Sat, 1x Tue-Fri

What You’ll Do:

• Provide professional, high quality customer service across phone, email and in-person interactions.
• Resolve customer issues using strong problem solving and conflict management skills - with confidence
• Communicate clearly and effectively with internal teams and external customers at all levels
• Work between multiple systems and digital tools efficiently to support positive customer outcomes

Skills & Experience:

• Customer Service Excellence
• Clear Communication and Stakeholder Management
• Problem Solving and Conflict Resolution
• Computer & Systems Literacy

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world’s largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people’s diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6193