AI Analyst

Job Title: AI Analyst

Location: NYC, NY (Onsite)

Hire Type: Contract

Job Description:

• We are seeking a highly technical and innovative professional with deep expertise in Generative AI, Microsoft 365 Copilot, Copilot Studio, and conversational AI solutions to design, build, deploy, and continuously improve AI-powered experiences for colleagues.
• This individual will serve as both a hands-on builder and strategic partner, creating custom GPTs, Copilot agents, and AI chatbots that improve productivity, learning, and the overall colleague experience.
• The ideal candidate is passionate about AI, comfortable navigating rapidly evolving technologies, and skilled at translating business needs into scalable AI solutions that deliver measurable value.

Key Responsibilities:

AI Agent Development & Management:

• Design, build, test, deploy, and maintain custom GPTs, Microsoft 365 Copilot agents, and AI-powered chatbots for product management and colleague productivity use cases.
• Manage the end-to-end lifecycle of AI solutions, including requirements gathering, prompt engineering, testing, deployment, monitoring, and continuous improvement.
• Own and support existing AI products, including enterprise and organization-wide chatbots, ensuring high quality, reliability, and adoption.

Microsoft AI Ecosystem & Vendor Partnership:

• Leverage Microsoft 365 Copilot, Copilot Studio, and related technologies to deliver innovative colleague experiences.
• Partner closely with Microsoft and other technology vendors to troubleshoot issues, resolve defects, implement enhancements, and manage production deployments.
• Stay current on emerging AI capabilities and identify opportunities to introduce new solutions that improve productivity and learning outcomes.

Data, Analytics & Optimization:

• Monitor agent performance, adoption, and engagement metrics using available reporting and analytics tools, including Microsoft Viva Insights and platform reporting capabilities.
• Analyze user behavior, feedback, and usage data to drive product enhancements and improve AI effectiveness.
• Establish measurement frameworks to assess business impact and colleague value.

Operations, Support & Knowledge Management:

• Partner with Technology Operations, Servicing, Product, and Engineering teams to monitor
• AI solutions in production and proactively address issues.
• Create and maintain knowledge articles, troubleshooting guides, FAQs, and support documentation.
• Establish operational processes for ongoing support, governance, and continuous improvement.

Cross-Functional Collaboration:

• Partner with Product Managers, Engineers, UX teams, Operations teams, and business stakeholders to identify opportunities for AI-enabled solutions.
• Translate complex technical concepts into clear, actionable recommendations for technical and non-technical audiences.
• Act as a thought leader for responsible AI adoption and emerging AI technologies across the organization.

Qualifications:

• Strong experience designing, building, deploying, and maintaining Generative AI solutions in a professional environment.
• Hands-on experience with Microsoft 365 Copilot, Copilot Studio, ChatGPT, custom GPTs, or similar AI platforms.
• Strong understanding of prompt engineering, conversational design, AI testing, and solution optimization.
• Experience monitoring and analyzing usage, adoption, and performance metrics to improve AI products.
• Proven ability to work with external technology vendors and internal engineering teams to resolve issues and deliver enhancements.
• Excellent communication, stakeholder management, and problem-solving skills