Gen AI Product Owner (HYBRID ROLE/NO C2C)

Our client, Energy Utilities company, specializing in renewable energy production, is actively seeking an accomplished Gen AI Product Owner

________________________________________________________________

Note: THIS IS HYBRID ROLE (3 Days Onsite/2 Days Remote) & ONLY W2 CANDIDATES.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position: Gen AI Product Owner (Job Id – 26-01186)

Location: New York NY 10003 (HYBRID 2 Days Onsite/3 Days Remote)

Duration: 6 Months + Possible Extension

______________________________________________________________________

Major Objectives:

The Gen AI Product Owner / Product Manager will lead product and feature development for the

Customer Operations AI Initiative, owning the backlog of use cases from intake through delivery and adoption. This role is accountable for prioritization, requirements, and delivery for an agile team, and will shape governance, responsible-AI practices, and program improvements as the initiative scales.

Responsibilities/Job Description:

• Own the use-case backlog - intake, prioritization, and sequencing based on business value, feasibility, and risk.
• Translate Customer Operations business problems into clear problem statements, epics, user stories, and acceptance criteria the build team can execute.
• Serve as the bridge between business stakeholders (SMEs, ops leaders) and the technical build team; run discovery, validate requirements, and manage expectations.
• Define measurable success criteria per use case (e.g., deflection, handle time, accuracy, adoption) and hold the team accountable to them.
• Lead and facilitate all Agile ceremonies - stand-ups, reviews, retrospectives, backlog grooming, and sprint/release planning.
• Track and communicate team velocity and sprint/release progress to affected teams and management using Agile estimating techniques.
• Ensure daily task status and hours are maintained in Azure DevOps (ADO) or equivalent Agile tracking systems for backlog transparency.
• Own responsible-AI and governance touchpoints - CREATe/PTA/Cyber intake, human-in-the-loop design, evaluation criteria, and guardrail requirements.
• Drive change management and rollout - training, adoption, and feedback loops with end users.
• Conduct research and benchmarking on Gen AI trends and comparable utility/enterprise deployments to inform the roadmap.
• Support a customer-centric culture, taking special interest in meeting the needs of external and internal stakeholders.
• Initiate and implement program improvements across governance and intake processes; perform other related tasks as required.

Required Skills:

• Proven experience managing an agile product development team as a Product Owner or Product Manager.
• Prior Gen AI, conversational AI, or intelligent-automation product experience (able to define eval criteria and ‘good enough to ship’ for probabilistic systems).
• Experience with SAFe / Agile program management and Agile tracking tools (Azure DevOps, Jira, etc.).
• Ability to manage multiple assignments and changing priorities across a complex stakeholder ecosystem.
• Excellent oral and written communication skills; experience with Microsoft Office, including Excel.
• Experience producing formal presentations and documentation for executive and regulatory share-outs.
• Previous management experience (employees or contractors).

Preferred Skills:

• Knowledge of Customer Operations business, rules, and regulations.
• Experience with responsible-AI / AI governance frameworks.
• Vendor management experience.

Education or Certification Requirement:

• Must have Bachelor’s Degree.
• SAFe / Product Owner / Scrum certification preferred.

_________________________________________________________

I’d love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you’re looking for rewarding employment and a company that puts its employees first, we’d like to work with you.

Bhupesh Khurana

Lead Technical Recruiter

Email: [email protected]

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consul…