Assistant Store Manager

Company Description Snow Peak London, Limited is part of Snow Peak Inc. (Japan), a company that has been creating innovative outdoor equipment since 1958 for outdoor enthusiasts worldwide.

The brand specializes in luxury family camping products, lightweight backpacking gear, and functional, comfortable unisex clothing. Snow Peak promotes a thoughtful, design-led lifestyle that helps people enjoy and rely on nature-focused products today and in the future.

The company fosters a global community through popular camping events, Snow Peak Way, Team members join a values-driven organization that emphasizes quality, experience, and connection with the outdoors.

Role Description The Assistant Store Manager is a full-time remote role supporting the overall management and performance of Snow Peak London’s retail operations.

This position assists the DTC Director in overseeing daily store activities, including monitoring sales targets, supporting merchandising standards, and coordinating online and remote customer interactions. The role focuses on driving excellent customer service and satisfaction, handling escalated customer issues, and ensuring that brand values are reflected in every interaction.

The Assistant Store Manager also helps manage remote staff scheduling and performance, maintains accurate inventory records, and supports retail loss prevention efforts. Collaboration with cross-functional teams to implement promotions, review store performance reports, and optimize customer experience is an important part of the daily responsibilities.

Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills to deliver consistent, high-quality experiences.
• Candidates should possess effective Communication skills to interact with customers, remote team members, and cross-functional partners.
• Candidates should possess Store Management capabilities, including overseeing daily operations, inventory, and staff coordination.
• Candidates should possess Retail Loss Prevention awareness to help safeguard company assets and follow security procedures.
• Experience in retail or outdoor goods environments, with a focus on sales and customer engagement, is beneficial.
• Ability to work independently in a remote setting, use retail and communication technologies, and manage time effectively.
• Familiarity with outdoor lifestyle products or personal interest in camping, backpacking, or nature-focused activities is a plus.