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Expert Software Engineer – ServiceNow

  • Source: LinkedIn
  • Lynn Rodens
  • Remote
  • Toronto
  • Full-Time
  • Senior

Job Description

Location: Remote, United States or Canada

Hours: Must align with Eastern Time

Join a healthcare technology organization that is modernizing its ServiceNow platform and expanding into AI-driven capabilities. This hands-on engineering role offers the opportunity to shape platform architecture, solve complex technical challenges, and bring innovative solutions from concept to production.

Key Responsibilities

  • Lead complex ServiceNow development projects and platform enhancements.
  • Design scalable, secure, and highly available ServiceNow architectures and integrations.
  • Configure and customize business rules, client scripts, UI policies and actions, ACLs, notifications, workflows, and service catalogs.
  • Support ITSM, ITOM, CSM, Incident, Problem, Change, CMDB, and Service Catalog modules.
  • Build integrations using REST, web services, SSO, SAML, LDAP, JDBC/ODBC, FTP/SFTP, and related technologies.
  • Identify opportunities to incorporate AI capabilities into the ServiceNow platform.
  • Develop proofs of concept for innovative or technically complex solutions.
  • Troubleshoot advanced platform issues and provide expert-level technical guidance.
  • Manage update sets, deployments, release activities, and peer code reviews.
  • Partner with business analysts, project managers, process owners, and global development teams.

Qualifications

  • 7+ years of software engineering experience with extensive ServiceNow design and development expertise.
  • Strong knowledge of ITIL processes and practical experience with ITSM, ITOM, and CSM.
  • ServiceNow Certified System Administrator and Certified Application Developer credentials.
  • Experience working within ServiceNow multi-domain environments.
  • Proficiency with ServiceNow APIs, integrations, security, and platform architecture.
  • Development experience with HTML, CSS, JavaScript, and AngularJS.
  • Strong communication, problem-solving, and stakeholder-management skills.
  • Bachelor’s degree in computer science, information technology, or equivalent experience.

Skills

  • Servicenow
  • ldap-com
  • javascript
  • AngularJS
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