Senior Associate - Salesforce Developer

Location Designation: Hybrid - 3 days per quarter

Business Unit

Technology, Data, AI and Ventures (TDAV) Business Unit Overview

Within the Tech, Data, AI, Ventures (TDAV) organization, our work is guided by a shared vision: deploying the power of technology, data, AI and ventures to accelerate sustainable competitive advantage for New York Life’s businesses. We build solutions that power how we serve policy owners, agents, advisors and employees while delivering measurable business outcomes.

Across technology, data, AI, cyber, product, digital experience, architecture and infrastructure, TDAV combines the scale and investment of an industry leader, access to leading-edge technologies and the opportunity to help shape how a world-class financial services company competes in the AI era — all backed by the stability and purpose of a mutual company built to last.

Role Overview

As part of Technology, Data, AI and Ventures (TDAV), you will contribute to initiatives that shape New York Life’s digital landscape by building innovative customer and field service solutions on the Salesforce platform. Leveraging modern Salesforce technologies, cloud capabilities, and AI-powered features, you will help create seamless experiences for clients, agents, and employees while advancing the company’s digital transformation strategy.

The Customer & Field Service Experience Agile Release Train (ART) within the Service Experience Value Stream is seeking an experienced Senior Salesforce Developer to lead the design, development, and implementation of enterprise Salesforce solutions. In this role, you will provide technical leadership while remaining hands-on in application development, architecture, integration, and platform optimization. You will collaborate closely with business stakeholders, product teams, architects, and fellow engineers to deliver scalable, secure, and high-performing Salesforce capabilities that support Customer Service Representatives, Field Service, and Agent Desktop experiences.

What You’ll Do

• Lead the design, development, customization, and ongoing enhancement of Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and other Salesforce technologies while providing technical leadership across the Service Experience Value Stream.
• Architect, develop, test, and maintain scalable, secure, and high-performing Salesforce applications and integrations that align with business objectives, enterprise architecture standards, and modern software engineering best practices.
• Collaborate with business stakeholders, product owners, technology analysts, architects, and cross-functional engineering teams to translate business requirements into innovative Salesforce solutions that improve customer, agent, and employee experiences.
• Optimize the Salesforce development lifecycle by implementing automation, improving application performance, troubleshooting complex technical issues, maintaining technical documentation, and continuously evaluating emerging Salesforce capabilities, including AI-powered platform features.
• Foster engineering excellence by mentoring team members, promoting development standards, adopting modern Salesforce capabilities, and contributing to continuous improvement initiatives across the Agile Release Train.

What You’ll Bring

Required Skills

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related discipline (or equivalent practical experience) with 7+ years of hands-on Salesforce development and administration experience.
• Deep expertise in Apex, Visualforce, Lightning Experience, Lightning Web Components (LWC), Apex Triggers, Batch Apex, declarative development tools, and Salesforce platform architecture.
• Strong understanding of Salesforce security, data modeling, sharing rules, REST/SOAP APIs, integration patterns, Service Cloud, and enterprise application integration using modern development practices.
• Experience developing scalable Salesforce solutions within Agile environments, with proficiency using Jira, source control, testing methodologies, and software development lifecycle (SDLC) best practices.
• Working knowledge of JavaScript, ReactJS, Salesforce Lightning Design System (SLDS), cloud technologies including AWS and S3, and experience troubleshooting complex cross-platform application issues.
• Excellent analytical, communication, collaboration, …