NICE CXone Senior Developer
- Source: Naukri
- Cubix Tech
- On-site
- Bengaluru
- Full-Time
- Senior
Job Description
Role & responsibilities
Required Skill : NICE CXone Sr. Developer
Job Description
- The NICE CXone Developer Engineer will be responsible for designing, developing, implementing and customizing NICE CXone applications
- Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
- Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
- Translate Cisco call flows and routing scripts into NICE CXone equivalents.
- Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
- Develop automation scripts for provisioning and configuration.
- Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
- Prepare technical documentation, migration guides, and code repositories.
- Building conversation AI flows (chatbot, voicebot) with the help of Cognigy AI or Omilia AI
Tools & Technologies
- NICE CXone Mpower
- CRM (Salesforce, MS365 dynamics)
- Cognigy AI, Omilia AI
- Dialer (Personal connect or 3rd Party)
Preferred candidate profile
Skills
- nice-cxone
- cisco-contact-center
- cognigy
- mpower
- Salesforce
