Be the Candidate They Can't Ignore.

Don't just send a resume; set yourself up so the right work finds you.

  • Look like a pro instantly with a stunning personal brand.

  • Gain instant "Top Ten" status so you aren't just another name in a pile.

  • Wake up to booked meetings instead of "rejection" emails.

Join the Club — Free Forever

Genesys Cloud Developer

  • Source: Naukri
  • Servion
  • On-site
  • Chennai
  • Full-Time
  • Mid level

Job Description

Role: Genesys cloud developer

Experience: 3+ Years

Location: Remote

Notice period: within 1 month

JD

The Senior Genesys Cloud CX Developer is a hands on technical role accountable for the architecture, development, and optimization of enterprise contact center solutions across voice and digital channels. This role goes beyond basic platform administration. You will take total ownership of platform reliability, advanced routing logic, API integrations, and the deployment of emerging artificial intelligence capabilities. Operating as a technical authority, you will translate complex business requirements into scalable, secure, and resilient configurations while enforcing engineering best practices.

Role

  • Design, build, and optimize complex omnichannel interactions and IVR call flows utilizing Genesys Cloud Architect.
  • Develop and maintain robust integrations connecting Genesys Cloud with enterprise systems like CRM platforms and ServiceNow using REST APIs, Webhooks, and custom Data Actions.
  • Architect and execute advanced routing strategies, queue configurations, and skill based routing to align with rigorous service level agreements.
  • Lead the deployment and configuration of modern AI features including Agent Copilot, AI generated interaction summaries, and conversational bots.
  • Engineer and maintain automated deployment pipelines utilizing CX as Code and Infrastructure as Code methodologies to standardize environment management.
  • Spearhead root cause analysis and complex troubleshooting for telephony performance, SIP signaling incidents, and API payload failures.
  • Manage Identity and Access Management configurations, including Single Sign On deployment and granular role based access controls.
  • Mentor junior staff and enforce strict technical standards, code reviews, and comprehensive architectural documentation.

Required Technical Skills and Competencies

  • Three or more years of direct, hands on experience developing and engineering solutions specifically within the Genesys Cloud CX platform.
  • Advanced proficiency working with RESTful APIs, JSON, and event driven integration architecture.
  • Demonstrated experience leveraging Genesys Cloud Developer Tools, SDKs, and Embeddable Frameworks.
  • Proven track record of configuring and supporting Workforce Engagement Management tools and digital channel routing.

Skills

  • genesys
  • genesys-cloud
  • genesys-cloud-cx
  • Servicenow
  • aws-single-sign-on
  • JSON
  • aws-sdks
Create Free Account & Apply
  • Free personal website
  • Built-in Talent Agent
  • Apply to future jobs in 1 click
  • Get matched to similar roles
or
Apply as a guest this time

You'll apply successfully, but won't be able to track your application, save this job, or get matched to similar roles.

This listing is a publicly available opportunity curated by Try Club to help talent discover relevant roles. Try Club is an independent platform and is not affiliated with Servion

Get Similar Jobs

Browse more similar roles on TRY and find your perfect match.

Show Me Similar Jobs

Stop Searching. Start Thriving.

Why waste time chasing leads when the perfect projects can find you?
With TRY, clients actively searching for professionals with your skills can discover you in seconds. Whether it's a quick gig or your dream role, we connect you with opportunities that matter.

  • Get found faster
  • Let projects come to you
  • Build a career on your terms

Take control of your career today.

Claim Free Website in 2 Minutes