Senior Consultant - AWS

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose The AWS Developer will be responsible for designing, building, and deploying scalable cloud-based solutions using AWS technologies. This role plays a critical part in delivering high-quality customer experience (CX) solutions, particularly leveraging Amazon Connect and serverless architectures.

Key Responsibilities

• Participate in requirements analysis and solution design discussions for new projects
• Develop, deploy, and maintain AWS-based applications and services
• Build infrastructure using CloudFormation, SAM, and CDK
• Work on assigned tasks and issues via Jira in an Agile/Scrum environment
• Develop serverless applications using AWS Lambda and related services
• Collaborate with architects, team leads, and cross-functional teams
• Suggest improvements to development processes and system architecture
• Build internal tools to improve delivery efficiency
• Troubleshoot and resolve technical issues across environments
• Continuously learn and adopt new AWS services and development best practices

Technical Expertise

• Strong experience in AWS cloud architecture and services
• Hands-on development experience with Node.js, Java, and/or Python
• Experience with serverless computing and event-driven architectures

• Expertise in AWS services such as:

• Lambda
• API Gateway
• Kinesis
• DynamoDB
• S3
• EC2
• CloudFormation

• Amazon Connect

• Knowledge of REST APIs and web application architecture
• Familiarity with CI/CD pipelines and DevOps practices

Competency

• Strong problem-solving and analytical skills
• Ability to understand requirements before proposing solutions
• Good communication and collaboration skills
• Willingness to learn and adapt quickly
• Openness to feedback and continuous improvement
• Strong team player with mentoring mindset
• Passion for emerging technologies and innovation

Technology Stack

• Languages: Node.js, JavaScript, TypeScript, Python, Java
• Cloud Platform: AWS
• Frameworks/Tools: Serverless Framework, AWS SAM, AWS CDK
• Services: Lambda, Kinesis, S3, EC2, DynamoDB, CloudFormation, Amazon Connect
• Other Tools: Jira, Git, CI/CD tools

Education, Experience & Certification

• Bachelor’s degree in Computer Science, Engineering, or related field
• 5+ years of software development experience
• Strong experience working with AWS cloud technologies

• AWS certifications (preferred):

• AWS Certified Developer – Associate
• AWS Certified Solutions Architect – Associate/Professional

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your da…