Customer Service Representative

Customer Service Representative | Perth Build Relationships. Solve Problems. Deliver Great Service. Metroll Perth is seeking a customer-focused and proactive Customer Service Representative to join our team.

As the first point of contact for many of our customers, you will play a key role in delivering outstanding service, processing orders, preparing quotations, and providing product information and support.

This is a fantastic opportunity to join a well-established Australian manufacturing business that values teamwork, strong customer relationships, and continuous improvement.

About Metroll For more than 40 years, Metroll Perth has been a trusted manufacturer and supplier of quality building products to the construction industry throughout Western Australia. Our reputation is built on quality products, reliable service, and strong customer relationships.

About The Role Working closely with our Sales, Production, and Operations teams, you will help ensure customers receive timely, accurate, and professional service from initial enquiry through to delivery.

Your ability to build strong relationships, understand customer needs, and provide practical solutions will contribute directly to customer satisfaction and business success.

Your responsibilities will include:

• Managing customer enquiries via phone, email, and in person
• Processing customer orders accurately and efficiently
• Preparing quotations and following up on sales opportunities
• Providing product information and technical guidance to customers
• Building and maintaining strong relationships with new and existing customers
• Coordinating with internal departments to ensure seamless order fulfilment
• Resolving customer enquiries and issues in a professional and timely manner
• Maintaining accurate customer records and administration

About You To be successful in this role, you will bring:

• Previous experience in customer service, internal sales, or administration
• Excellent communication and relationship-building skills
• Strong attention to detail and organisational skills
• The ability to manage multiple priorities in a fast-paced environment
• A positive, proactive, and solutions-focused attitude
• Strong computer skills and confidence using business systems
• A genuine commitment to delivering exceptional customer service

Desirable

• Experience within manufacturing, construction, building products, or industrial industries
• Knowledge of building products or the construction industry
• Experience using customer management, quoting, or ERP systems
• Previous experience in an internal sales or customer service environment

Why Join Metroll? When you join Metroll Perth, you will enjoy:

• Stable, full-time employment with a leading Australian manufacturer
• Supportive and family-friendly team culture
• Career development and progression opportunities
• Employee wellness initiatives
• Team events and social activities
• Employee discounts on selected products and services

If you are looking for an opportunity to build strong customer relationships, solve problems, and make a genuine impact within a supportive team, we would love to hear from you.

Apply now. Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities. Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening. If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.