Our Organization:

Dairy One Cooperative exists to help farms and members of the agricultural community succeed. We turn data into key decision-making information that is utilized to develop sound business decisions focused on enhancing profitability and operational efficiency. Our staff works diligently to provide leading-edge, decision-making tools and information to the agricultural community we serve. We strive to be a trusted, value-added business partner to our members and stakeholders.

Dairy One Cooperative is based in Ithaca, NY. We serve approximately 2500 dairy farm members throughout the Northeast and Mid-Atlantic region. Our dedicated staff of over 250 employees stand ready to assist our members and customers each day.

Responsibilities

Network Administration

• Monitor, maintain, and optimize network performance to ensure reliability and availability.
• Configure, manage, and troubleshoot routers, switches, firewalls, wireless systems, and other network infrastructure.
• Implement and maintain network security controls, patches, and updates.
• Diagnose and resolve network connectivity and performance issues.

Azure Cloud Administration

• Manage and maintain Microsoft Azure services, resources, and cloud infrastructure.
• Monitor Azure utilization and recommend cost optimization strategies.
• Configure and maintain backup, business continuity, and disaster recovery solutions.
• Support cloud migrations and infrastructure modernization initiatives.

Microsoft 365 Administration

• Serve as the primary administrator for the Microsoft 365 environment.
• Configure, manage, and support Microsoft Intune, Azure AD/Entra ID, Exchange Online, SharePoint Online, Teams, and related services.
• Manage user accounts, licensing, security policies, and device management.
• Ensure the stability, security, and compliance of the Microsoft 365 platform.

Server Administration

• Deploy, configure, and maintain both on-premises and cloud-hosted (Azure) servers.
• Monitor server health, performance, and availability.
• Troubleshoot server, application, and connectivity issues.
• Perform proactive maintenance, patch management, and system upgrades.

Hardware Administration

• Configure, deploy, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
• Perform hardware upgrades, repairs, and replacements as needed.
• Manage inventory and lifecycle planning for IT assets and equipment.

Software & Platform Management

• Install, configure, update, and support enterprise software applications.
• Manage software licensing and ensure compliance with vendor agreements.
• Administer and maintain business-critical software platforms and systems.
• Evaluate and recommend technology solutions to improve operational efficiency.

End User Support

• Provide technical support and troubleshooting assistance to employees.
• Manage user accounts, access rights, and permissions across systems.
• Conduct end-user training on technology tools, security awareness, and best practices.
• Deliver exceptional customer service while resolving IT-related requests and incidents.

Cybersecurity & Compliance

• Implement, maintain, and improve cybersecurity controls and best practices.
• Monitor security events, vulnerabilities, and potential threats.
• Respond to security incidents and coordinate remediation efforts.
• Promote security awareness and educate employees on cybersecurity policies and procedures.

Documentation & Reporting

• Maintain accurate documentation of systems, networks, configurations, and IT assets.
• Develop and update technical procedures, standards, and troubleshooting guides.
• Prepare reports on system performance, infrastructure health, security, and technology initiatives.
• Ensure documentation remains current and supports operational continuity.

Continuous Improvement

• Stay current with emerging technologies, industry trends, and best practices.
• Recommend infrastructure improvements that enhance performance, security, and scalability.
• Participate in technology projects, upgrades, and strategic IT initiatives.

Required Qualifications

• Bachelor’s degree in an IT-related field or equivalent work experience.
• 5+ years of IT support experience.
• 2 to 5 years of hands-on experience in the implementation and support of Azure Intune and Active Directory workstation environments, along with extensive expertise in managin…