Senior Manager - Global Lounge Design Strategy

The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. OnBrand – American Express’ In-House Creative agency – sits within GABM. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business, powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.

Role:

The Branded Environments team is responsible for setting the vision for how the American Express brand is expressed in physical spaces and 3D applications, drawing upon the brand’s visual identity and strategic principles, and ultimately building brand value. The team manages branding and design from concept through construction, ensuring the design intent and desired brand experience remain intact.

The Sr. Manager – Branded Environments will be responsible for leading the design strategy and development of Card Member facing physical spaces, primarily in airports and travel-related segments. They will work in tandem with an existing team of managers leading branded environments projects across the globe.

• 7-10 years of experience in commercial interior design, branded environmental design, or similar discipline
• Passionate, curious, and knowledgeable about great branded hospitality environments and experiences
• Strong sense of design principles and understanding of permanent physical space design with a brand lens
• Ability to craft and communicate a purposeful design narrative that drives feedback and the decision-making process
• Familiarity with space planning, floorplans, furniture planning, and adjacencies
• Understanding of production and construction processes, including documentation, timelines, budgeting, and terminology
• Ability to read and interpret interior / architectural design drawings, construction drawings, and technical documentation
• General knowledge of furniture and material specifications
• Understanding of cost analyses, risks, tradeoffs, and prioritization
• Ability to clearly communicate design solutions both verbally and visually to influence stakeholders with varying degrees of subject matter expertise

• Ability to manage multiple projects in various phases simultaneously, meeting budget and timeline expectation

  Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on …