CSR / Admin Assistant (Part-Time) (Part-Time)

Job description:

RayAccess is looking for an energetic, organized, customer-focused, and self-motivated CSR / Admin Assistant for our growing small business. Our company provides exterior building maintenance and painting services for residential and commercial clients throughout Los Angeles.

This position will primarily support our Customer Service Department by answering inbound calls, assisting customers, entering information into our CRM systems, scheduling jobs, and following up with clients. During slower periods, this role will also assist with administrative and office support tasks.

In our company, we value professionalism, customer service, attention to detail, communication, efficiency, teamwork, growth, and a positive attitude. Please apply only if you share these same values.

Cover letter is required to be considered: Please write 3–5 sentences explaining what makes you interested in this position.

Key Responsibilities:

Answer incoming phone calls, emails, and website inquiries in a professional and friendly manner

Enter customer information, service requests, notes, and follow-ups accurately into HubSpot CRM

Assist with scheduling jobs, estimates, and appointments while communicating updates with customers and team members

Assist with data entry, spreadsheet updates, and maintaining accurate customer, vendor, and job records

Support office organization, filing, documentation, and general administrative tasks

Assist with creating, organizing, and updating company training materials and SOPs in Trainual

Help maintain company online accounts, vendor records, and internal systems

Participate in team meetings and provide administrative support to management and team members as needed

Requirements:

Excellent customer service, communication, and administrative skills

Strong organizational and time management skills

High attention to detail and accuracy

Ability to multitask and work in a fast-paced office environment

Comfortable learning new software and online systems quickly

Experience using CRM systems preferred (HubSpot experience is a plus)

High proficiency with computers and web-based systems (Google Workspace, Microsoft Office, email, spreadsheets, etc.)

Ability to work independently while also contributing to a team environment

Positive attitude, professionalism, and strong work ethic

Reliable, punctual, and self-motivated

Conversational English required

Job Type:

Part-time

Schedule:

Day shift

Approximately 8:00 AM – 1:00 PM

Tuesday–Saturday
or
Monday–Thursday plus Saturday

Weekend availability required

Application Question(s):

What makes you interested in this position? (Please write in 3–5 sentences)

Do you have experience answering a high volume of phone calls?

Do you have experience using a CRM system? If yes, which one?

Do you have experience with data entry and spreadsheets?

Are you available to work Saturdays?

Ability to Commute:

Marina del Rey, CA 90292 (Required)

Work Location:

In person

Pay: $20.00 - $23.00 per hour

Work Location: In person