Chase Travel AI & Innovation Product Associate

Join our collaborative environment, where you’ll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don’t miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Product Associate in the Chase Travel Artificial intelligence  & Innovation Product team, you will support the integration of artificial intelligence, machine learning, and generative Artificial intelligence to enhance our travel products and streamline operations. Working closely with business, design, and technology teams, you will assist in the successful delivery of Artificial intelligence /machine learning initiatives that drive innovation and efficiency.

Job responsibilities

• Assist in identifying and prioritizing AI/ML opportunities that align with customer needs and market trends
• Support the deployment of AI/ML  and Gen AI technologies to automate processes, reduce costs, and generate revenue
• Utilize Agile methodologies and tools like JIRA and Confluence to help manage and track projects
• Help develop requirements, epics, and user stories to support AI & Innovation product initiatives
• Collaborate with cross-functional teams (product, design, technology, analytics, risk, legal, compliance, ops servicing, marketing) to drive continuous improvement and innovation
• Analyze and evaluate product metrics to ensure alignment with time, cost, and quality targets
• Conduct user research, journey mapping, and market analysis to inform the AI/ML strategic roadmap
• Communicate the impact of AI on the product experience to stakeholders

Required qualifications, capabilities, and skills

• 3+ years in product management, with a focus on AI, Product, or Travel related fields
• Basic knowledge of AI/ML technologies, including generative AI and large language models (LLMs)
• Familiarity with Agile methodologies and tools such as JIRA and Confluence
• Demonstrated project management skills and understanding of the product development lifecycle
• Strong communication skills for effective interaction with business and technology stakeholders
• Understanding of product agility practices, including iterative development and adaptive planning

Preferred qualifications, capabilities, and skills 

• Candidate from a Travel or Financial Services background preferred
• Understanding of cloud platforms such as AWS, Azure and AI Platforms/Models
• Certifications in Agile methodologies or AI/ML technologies would be an advantage
• Prior experience working in a product organization, driving collaboration, and delivering customer-centric solutions