AI Engagement Manager – Strategic Accounts

AI Engagement Manager – Strategic Accounts

Location: New York, Chicago, Boston or San Francisco

Salary: $175,000–$225,000 base + bonus + equity

Working Pattern: Hybrid – 4 days per week in office

Sanderson King is partnering with a rapidly scaling, well-funded AI technology business to appoint an AI Engagement Manager as it continues to expand its strategic enterprise customer team.

This is a senior, customer-facing role for someone who combines enterprise software implementation, strategic account management and change management experience.

You will take ownership of a small portfolio of the organisation’s largest and most complex enterprise customers, leading sophisticated AI product implementations from initial discovery and scoping through to rollout, adoption and expansion.

This is not a traditional Customer Success or account management position. The successful candidate will be comfortable operating at both a strategic and technical level – building trusted relationships with C-suite stakeholders while also getting into the detail of implementations, integrations, workflows and product configuration.

The Role

As AI Engagement Manager, you will:

• Own a portfolio of high-value strategic enterprise accounts
• Lead end-to-end AI and enterprise software implementations
• Manage discovery, scoping, implementation planning and product launches
• Lead complex pilots and phased rollouts across large customer organisations
• Run regular project meetings, executive steering committees and strategic account reviews
• Partner closely with technical and solutions teams on APIs, integrations, configurations and bespoke implementation requirements
• Lead change management programmes across executive stakeholders, operational teams and end users
• Drive product adoption and demonstrate measurable customer outcomes
• Identify opportunities to expand product usage and deepen strategic customer relationships
• Translate complex technical capabilities into clear commercial and operational outcomes

About You

We are particularly interested in candidates with 7+ years’ experience across enterprise technology, SaaS, AI, consulting, implementation or strategic customer success.

You may currently be working as an:

• Engagement Manager
• Strategic Customer Success Manager
• Enterprise Customer Success Manager
• Implementation Lead / Manager
• Professional Services Manager
• Technical Account Manager
• Technology or Digital Transformation Consultant
• Enterprise Programme Manager

You will ideally demonstrate:

• Experience owning strategic enterprise relationships with significant commercial value, ideally a $5m+ book of business
• A track record of leading complex enterprise software implementations through the full lifecycle
• Strong project and programme management skills across multiple stakeholders
• Experience managing change and driving adoption from C-suite through to end users
• Commercial awareness and evidence of growing or expanding enterprise customer relationships
• A strong understanding of SaaS technology and the ability to engage confidently around APIs, integrations and product configuration
• Experience within a high-growth technology or start-up environment
• The ability to operate with significant autonomy in a fast-paced environment

Coding experience is not required , but candidates should be technically curious and comfortable working closely with engineering and solutions teams.

Package & Location

Base salary: $175,000–$225,000

Variable compensation: Up to $40,000

Equity: Competitive equity package

The role can be based in New York, Chicago, Boston or San Francisco , with an expectation of working from the office approximately four days per week .

This is an excellent opportunity to join a high-growth AI organisation at a significant stage of its development and take ownership of some of its most important enterprise customer relationships.

For further information or a confidential discussion, apply through Sanderson King.