Manager, Network & Telecommunications

About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission: To help hard-working New Yorkers build better tomorrows

Our Vision: Be New York’s most loved financial institution by helping our members build their best financial futures

Overview: The Manager, Network & Telecommunications provides leadership and oversight of IT network systems and telephony. This role is responsible for assisting the Chief Technology Officer with the delivery and management of reliable IT systems for technology services within the organization, ensuring that service levels for performance, availability and support are achieved through the internal IT systems team or external service providers.

Responsibilities :

Specific duties include, but are not limited to, the following:

• Responsible for overseeing the design, implementation, and ongoing management of the organization’s IT infrastructure, including networks, routers, switches, firewalls, vpn, LAN/WANMAN, servers, storage, and related security systems, ensuring optimal performance, stability, and security while aligning with business needs, leading teams, and driving strategic technology.
• Assist in the development and execution of long-term IT infrastructure strategy, aligning with business goals and future technological trends. Participate in IT Infrastructure budgeting
• Evaluate new technologies and vendor solutions to identify opportunities for optimization and cost-efficiency.
• Create planning for infrastructure upgrades and modernization projects.
• Leading the resolution of complex network issues, performing root cause analysis, and preventing recurrences.
• Oversee the day-to-day operations of the IT infrastructure, ensuring high availability, reliability and performance.
• Monitor system performance, identify bottlenecks, and implement corrective actions.
• Manage and support enterprise data centers, inclusive of server backups, ensuring backup policies are in compliance.
• Manage team of IT infrastructure engineers and technicians, delegate tasks/projects and performance expectations.
• Manage servers farm that includes physical, virtual servers, and virtual server clusters (Hyper-V).
• Manage and ensure effectiveness of servers, including domain controllers, file, print, databases and their associated operating systems and software.
• Implement and maintain robust security measures to protect sensitive data and systems.
• Ensure compliance with industry regulations and security standards.
• Conduct regular security audits and vulnerability assessments
• Negotiate contracts and manage relationships with hardware and software vendors.
• Ensure vendor performance aligns with service level agreements (SLAs).
• Optimize resource utilization and identify cost-saving opportunities.
• Coordinating technology installations, upgrades, and maintenance.
• Patch Management – responsible for making sure all servers are patch on a timely basis.
• Manage the teams’ Change Management work according to the CM program.
• Maintain organization’s effectiveness and efficiency by executing strategic plans for information technologies.
• Oversee the maintenance of administrator accounts, permissions, and access rights in AD.
• Oversee the server and network IT asset management inclusive of annual asset inventory and associated documentation.
• Participate, plan, and perform disaster recovery for critical business applications, systems, and services.
• Responsible for Active Directory administration including maintenance and high availability uptime.
• Responsible for setting up servers monitoring for proactively respond to potential hardware and software failures.
• Manage expenses to ensure compliance with budget targets.
• Manage the SCCM suite of software. Implement SCCM for servers and workstations management.
• Coaches, counsels, and disciplines employees; Develop personal growth opportunities.
• Keep up to date with advanced technology and industry best practices.
• Run and share regular opera…