AWS Platform & Application Support Engineer

AWS Platform & Application Support Engineer

Terraform React and JavaScript AWS Operations L2/L3 Support

Purpose: Provide a blended application, cloud, and operations support profile for an AWS-based managed-services environment.

Role

AWS Platform & Application Support Engineer

Level

AC - Staff - Experienced

Tower

AI Operations & Platform Support (AI Managed Services)

Experience

4+ years in AWS support, application support, Terraform, or a similar cross-stack run-state role

Work Location

Bangalore / Hyderabad, India (Remote)

Key Platforms

AWS services, Terraform, React / JavaScript, CI/CD and observability tooling

Role profile

Hands-on blended support engineer who can troubleshoot across infrastructure, application, API, and UI layers in an AWS-based environment.

Primary focus

AWS operations, Terraform updates, React / JavaScript issue triage, incident management, and minor enhancements.

Best fit

A cross-functional support engineer, not a pure front-end developer and not a pure cloud engineer.

Role Summary

As an AWS Platform & Application Support Engineer, you will support AWS-hosted applications and platform component. The role requires enough breadth to read and update Terraform, troubleshoot React or JavaScript-based components, understand AWS services and dependencies, and operate within incident, change, release, and knowledge-management processes. We are looking for people who can work across layers, learn quickly, and drive issues forward rather than waiting for perfect direction.

Key Responsibilities

1. Cross-stack troubleshooting and incident support

• Support and troubleshoot AWS-hosted applications and platform components across development, test, and production environments.
• Investigate incidents using logs, metrics, traces, dashboards, browser and network debugging, and ticket history to restore service and identify likely causes.
• Trace issues across UI, API, cloud infrastructure, and observability tooling with a structured, evidence-based approach.

1. Terraform and cloud operations

• Read, update, validate, and support Terraform-based infrastructure and configuration changes using established change controls.
• Support AWS operational activities across services such as IAM, CloudWatch, CloudTrail, S3, and relevant compute or container services.
• Participate in post-change validation, rollback preparation, and operational-readiness checks for low-risk changes and minor enhancements.

1. Application and integration support

• Troubleshoot React / JavaScript or TypeScript-based user-interface issues, API integration problems, and user-facing defects.
• Work with platform and development teams to isolate whether issues are rooted in infrastructure, code, configuration, or integration behavior.
• Support minor enhancements and low-risk fixes within agreed boundaries and established governance processes.

1. Documentation, transition, and stakeholder coordination

• Create and maintain runbooks, support documentation, architecture notes, and knowledge articles.
• Participate in transition and ongoing KT activities to clarify ownership, dependencies, escalation paths, and standard support procedures.
• Work across platform, application, and business teams to reduce repeat incidents and improve support readiness.

Preferred Skills and Experience

Skill area

Preferred background

AWS fundamentals

Hands-on working knowledge of IAM, CloudWatch, CloudTrail, S3, networking basics, and at least some compute or container services such as EC2, Lambda, ECS, or EKS.

Terraform

Experience with Terraform modules, variables, state management, plan / apply workflow, and troubleshooting drift or failed changes.

React and JavaScript

Working knowledge of React and JavaScript or TypeScript, including browser and network debugging, API integration behavior, and user-facing defect analysis.

Operational support

Experience with incident, problem, change, and release-management processes, including runbook creation and support documentation.

Troubleshooting depth

Ability to follow an issue across UI, API, cloud infrastructure, and observability tooling without depending on a separate specialist for first-line analysis.

Critical thinking and teamwork

Ability to learn an existing architecture quickly, operate with in…