Associate Director — Operations & AI

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

As the Associate Director of Operations & AI, you’ll own the operations and AI backbone the whole Front Door and Channel Comms team runs on — the systems, workflows, and automation that let the team move fast without losing rigor. This role centralizes operational discipline and AI enablement, where you will scale the AI-powered systems that drive efficiency, own the measurement and reporting that keeps us data-driven, and directly power the capabilities the team depends on. You’ll turn manual work into automated systems and set the operational standard for the org. 

• Owning operations and AI enablement across the combined sales and service organization.
• Building and scaling AI-powered systems and automation that drive efficiency across the team.
• Owning the data, measurement, and reporting model — moving the org from anecdotal to data-driven.
• Designing and maintaining the operational workflows and tools the team runs on.
• Powering adjacent functions with the AI capability and systems this role creates.
• Identifying and implementing continuous-improvement and automation opportunities.
• Setting operational standards and governance for consistency across channels.
• Partnering cross-functionally to integrate systems and unify ways of working.

This hybrid role will have a defined work location and assigned office days as set by the manager three days a week.

What we’re looking for…

• Operations leader with hands-on experience building AI or automation into real workflows.
• Systems thinker who can turn manual processes into scalable, automated ones.
• Strong data and measurement orientation.
• Able to build capability that other teams run on — an enabler and force-multiplier.
• Comfortable owning tools, standards, and cross-functional integration.
• Experience working in sales operations

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience in operations, program/process management, or a related field.
• Experience applying AI, automation, or data tools to improve workflows.

Even better if you have one or more of the following:

• A degree in Business, Operations, Data/Analytics, or a related technical field.
• Experience building AI-enabled tools or automation in a business setting.
• Experience owning reporting, dashboards, or measurement frameworks.
• Experience setting operational standards or governance across teams.
• A certification or demonstrated capability in AI, data analytics, or process improvement.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you’ll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal …