Onboarding Admin Assistant

Work Location: 3419 Valle Verde Dr, Napa, CA 94558

Employment type: Full-time, in-person

Schedule: 9am to 5:30pm

Position Overview

Burnett Therapeutic Services (BTS) is a leading behavioral and mental health agency dedicated to supporting children and families across California. We are seeking a detail-oriented and customer-focused Onboarding Administrative Assistant to join our team. This role plays a key part in ensuring a smooth, welcoming, and organized onboarding experience for new hires, including Behavior Technicians, Supervisors, BCBAs, and Mental Health Therapists. The ideal candidate will have strong organizational skills, excellent communication abilities, and a genuine passion for delivering exceptional customer service to both staff and colleagues.

Key Responsibilities

• New Hire Onboarding Support

  • Collect, verify, and organize required documentation such as certifications, credentials, educational degrees, and licenses.
  • Maintain accurate and up-to-date onboarding records for all incoming staff.
  • Provide clear communication and guidance to new hires to ensure a smooth onboarding process.
  • Schedule onboarding training sessions and coordinate with the training team to ensure timely completion.
  • Answer new hire questions throughout the onboarding process.
  • Streamlining processes in Asana
  • Supporting the implementation of making the onboarding experience more engaging.
  • Review completed employee files for accuracy before they are sent for approval.

• Collaboration Across Teams

  • Partner with the recruiting team to support hiring and retention efforts.
  • Work closely with the scheduling team to align onboarding timelines with program needs.
  • Coordinate with the training team to ensure all onboarding training requirements are met.

• Customer Service

  • Serve as a primary point of contact for new hires, answering questions and providing support throughout their onboarding experience.
  • Conduct welcome calls to ensure a positive first impression and offer assistance as needed.

• Administrative & Reporting

  • Assist with weekly onboarding reports and status updates.
  • Answer phone calls, route inquiries, and respond to general information requests.
  • Print, update, and maintain employee files in compliance with agency policies.
  • Assist with mailing letters, staff gifts, and other materials to employees’ addresses.

• Record Maintenance

  • Ensure personnel files remain complete and organized, both digitally and physically.
  • Update employee records promptly when new documents or changes occur.

Desired Qualifications:

• Minimum of a High School Diploma or GED.
• Strong professional communication skills.
• 1-2 years of direct work experience in an administrative office position
• Google Suite experience (Drive, sheets, docs, etc.), Microsoft excel experience.
• An open, friendly, energetic, and flexible attitude is a must!
• Highly organized with attention to detail, and the ability to track and maintain many different tasks.
• Experienced, stable, reliable, proactive team player
• Live locally, and own reliable transportation.
• A compassionate person who likes helping people
• Ability to work independently, and is an effective communicator
• Experience working with individuals with disabilities is a plus, but not required
• Ability to submit Department of Justice Clearance
• Ability to submit MMR and chickenpox immunizations
• ability to submit Pa hysical stating fit for duty
• Ability to submit CPR certification
• Must be energetic, FUN, and enthusiastic about working with a diverse population of clients.

Why Choose BTS?

At BTS, you’ll find a long-term career with mentorship, training, and growth opportunities. We collaborate with compassion and respect individuality, fostering an environment where everyone can thrive and grow.

Pay & Benefits

• Pay: $20–$24/hour, based on experience.
• 6 paid holidays after one year of employment
• Sick time
• Shadowing opportunities and hands-on mentorship to build confidence
• Medical, dental, and vision insurance (for employees working 30+ hrs/week)
• 401(k) retirement plan, for those who have accrued 1000 hours of service within 12 months.
• Aflac supplemental insurance options (for employees working 30+ hrs/week)
• LifeCare Employee Assistance Program: includes free confidential counseling, referrals, and wellness resources
• **L…