Senior Product Manager (Personalization & AI)

• We’re looking for a Staff Product Manager, Personalization & AI to lead the product vision, strategy, and execution of two interconnected pillars: our next-gen personalization systems (menu ranking, recommendations, search, predictive preferences, and adaptive UI) and a new customer-facing AI experience powered by LLMs
• This role will own both the personalization engine across the entire eater journey and the 0→1 build of a customer-facing AI experience—and will work cross-functionally with ML, LLM engineering, frontend and backend engineering, data science, design, and our culinary teams to build a highly adaptive, intelligent food experience
• You’ll go deep into understanding eater behaviors, intent signals, and food preferences, and translate them into a scalable roadmap across both personalization and conversational AI that meaningfully lifts retention, conversion, and LTV
• Our users make hundreds of micro-decisions every week; the goal is to simplify all of them—whether through intelligent ranking or a natural-language experience
• Define & Drive Product Strategy
• Own the end-to-end personalization roadmap including recommendations, ranking algorithms, adaptive feed, intent modeling, and predictive food preferences
• Build a unified personalization strategy that spans discovery, ordering, search, and post-order experiences
• Translate customer insights and behavioral data into frameworks for “personalized ordering journeys” across weekly menus
• Ship High-Impact Personalization Features
• Partner with Engineering and ML to design, build, and iterate on models that personalize menus, recommendations, and content surfaces
• Launch new ML-powered features—e.g., personalized ranking, contextual suggestion surfaces, food-intent clustering, dietary preference modeling, and personalization-aware UX
• Drive experimentation, A/B testing, and offline/online model evaluation frameworks to measure lift rigorously
• Build the Customer-Facing AI Experience (0→1)
• Own the 0→1 product vision and roadmap for a customer-facing conversational AI experience—from problem definition and early MVP through launch and iteration
• Define use cases, conversation flows, and success criteria, balancing eater needs with technical feasibility and business goals
• Partner closely with LLM engineering to evaluate models, define grounding strategies, and drive prompt/context architecture decisions from a product lens
• Own the full frontend product surface for the AI experience end-to-end, from UX vision through shipped features
• Establish evaluation frameworks for LLM product quality—including relevance, hallucination rate, tone, and task completion—and iterate based on real user feedback
• Deeply Understand Customer Behavior
• Develop a sophisticated understanding of eater behavior patterns, including early-week ordering signals, cuisine preferences, dietary constraints, and long-term engagement drivers
• Work closely with Data Science to identify behavioral segments, affinity clusters, and downstream retention impacts
• Cross-Functional Leadership
• Own the end-to-end frontend product surface for the customer-facing AI experience, partnering closely with Design and Engineering from concept through launch
• Collaborate on personalization-related frontend surfaces (adaptive homepage, personalized filters, recommendation UI)—contributing product direction while partnering with other PMs and Design who share ownership
• Work with Chefs and Culinary to incorporate menu diversity, cuisine metadata, and ingredient-level signals into both personalized and AI-assisted experiences
• Collaborate with Growth, CRM, and Marketplace teams to personalize acquisition, onboarding, and reactivation journeys
• Drive Measurable Business Impact
• Improve core funnel metrics (CVR, add-to-cart rate, search success rate)
• Lift order retention, order frequency, and net AOV for all eater segments
• Increase long-term revenue and reduce decision friction for customers navigating a large menu

Benefits

• Comprehensive Health, Dental & Vision Insurance
• 401(k) Plan to invest in your future
• Paid Parental Leave
• Wellness Benefit to support your physical, mental and emotional wellbeing
• Unlimited Paid Vacation & Sick Days
• 4-Week Paid Sabbatical after 5 years with us
• Compassionate leave each time the need arises
• Remote/Hybrid/On Site Options
• Employee Stock Options Plan
• Bi-annual bonus based on performance
• Planning Sessions twice a year: New Y…