Founding Customer Success Lead at early-stage vertical AI startup

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack’s network.

The next step is to speak to Jack.

Job Title Founding Customer Success Lead

Salary Not Disclosed

Company Description Early-stage vertical AI startup

Job Description As the Founding Customer Success Lead, you will own the entire post-sale lifecycle for small business operators. You’ll build the CS function from scratch, onboarding clients onto our voice AI platform to ensure high ROI. This is a high-impact, NYC-based role for an entrepreneurial operator who thrives on solving problems for non-technical SMB owners.

Location New York, USA

Why this role is remarkable

• Direct founding team impact with significant equity and the opportunity to build the customer success playbook from the ground up.
• High-growth potential within a well-funded startup already gaining traction with real-world SMB customers.
• Opportunity to work at the forefront of voice AI, solving tangible automation problems for passionate small business owners.

What You Will Do

• Own the end-to-end customer journey, from initial onboarding to ongoing relationship management and retention.
• Act as the internal voice of the customer, partnering with founders to influence the product roadmap based on user feedback.
• Develop scalable processes and documentation to transition from manual support to a structured customer success function.

The ideal candidate

• A hungry, smart generalist with experience serving SMB operators like fitness studios, academies, or childcare centers.
• Strong entrepreneurial drive and interest in AI, likely with a background in consulting, finance, or early-stage startups.
• Excellent communication skills and the ability to build trust with non-technical business owners through empathy and persistence.

Who are Jack & Jill? Ok, I’ll go first. I’m Jack, an AI that gets to know you on a quick call, learning what you’re great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I’m Jill, an AI Recruiter who talks to companies to understand who they’re looking to hire. Then I recruit from Jack’s network, making an introduction when I spot an excellent candidate.

How does this work?

• Jack’s an AI agent for job searching and career coaching. He works for you.
• Jill is the AI recruiter working for the company. She recruits from Jack’s network.
• If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.

We never post fake jobs This isn’t a trick. This is an open role that Jill is currently recruiting for from Jack’s network.

Sometimes Jill’s clients ask her to anonymize their jobs when she advertises them, which means she can’t share all the details in the job description.

We appreciate this can make them look a bit suspect, but there isn’t much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we’re giving his services away for free.