Technical Project Manager – Privacy Assessment Program

Title: Technical Project Manager – Privacy Assessment Program

Organization: Privacy Organization

Location: Indianapolis, IN (Fully Remote)

Duration: 12-Month Contract (Possible Extension)

Start Date: September 7, 2026

Pay Rate: $70-75/hour (W-2/ 40hrs a week)

Hours of Operation: 4:00 AM – 12:00 PM (EST)/ (aligned to overlap with China-based stakeholders)

Position Summary

The Privacy organization is seeking an experienced Technical Project Manager to support ongoing Privacy initiatives within ServiceNow, with an immediate focus on a new China Privacy Assessment implementation. This individual will serve as the primary coordinator between U.S.-based technical teams, Privacy stakeholders, external partners, and China-based business representatives.

The ideal candidate combines strong technical project management skills with experience leading global implementations, requirements gathering, stakeholder alignment, and cross-functional coordination across multiple time zones. Hands-on familiarity with ServiceNow — including how it integrates with other enterprise systems to support Privacy operations — is expected. Working knowledge of the Privacy Assessment process itself is a nice-to-have, not a requirement.

Key Responsibilities

China Privacy Assessment Implementation

• Lead planning and execution activities for a China-specific Privacy Assessment implementation.
• Coordinate requirements gathering sessions with China-based stakeholders.
• Document and manage functional and technical requirements.
• Support evaluation of China privacy processes and identify required ServiceNow configurations.
• Help design how China-specific processes integrate with existing Privacy workflows.

Stakeholder Management

• Serve as the primary liaison between:
• U.S.-based Privacy teams
• China business stakeholders
• ServiceNow delivery teams
• External consulting partners
• Facilitate meetings and communicate decisions, risks, issues, and dependencies.
• Drive alignment across technical and business teams.

Project Management

• Develop and maintain project plans, schedules, risks, issues, and dependencies.
• Coordinate release planning activities and implementation milestones.
• Track deliverables and ensure execution against agreed timelines.
• Prepare executive-ready status reports for leadership.

Requirements & Documentation

• Manage requirement intake, prioritization, and traceability.
• Create and maintain project documentation.
• Ensure technical requirements are clearly communicated to development and platform teams.
• Support UAT planning and readiness activities.
• Identify and document data flow, field mapping, and functional gaps between ServiceNow and other systems of record (e.g., inventory/metadata management systems) that support the Privacy Assessment process.

System Integration & ServiceNow Platform Knowledge

• Maintain working knowledge of ServiceNow’s role within the broader Privacy technology ecosystem, including how Privacy Assessment workflows are configured and executed on the platform.
• Understand how ServiceNow exchanges data and functionality with other connected systems (e.g., metadata/inventory management tools), including where field-level, single-select vs. multi-select, or process-governance mismatches can arise between systems.
• Partner with technical teams to translate business and China-specific requirements into system configuration needs, flagging where multi-system dependencies affect design decisions.
• Support troubleshooting and resolution of cross-system integration issues that affect Privacy Assessment execution.

Global Coordination

• Maintain a 4:00 AM – 12:00 PM (EST) working schedule to maximize live overlap with China-based stakeholders.
• Act as a bridge between teams operating across significantly different time zones.
• Facilitate communications and follow-up activities between China and U.S. stakeholders.
• Support translation and clarification of business requirements when needed.

Required Qualifications

• 5+ years of Technical Project Management experience.
• Experience managing enterprise technology implementations.
• Familiarity with ServiceNow, including how it is implemented and configured to support business processes.
• Experience coordinating implementations that span multiple integrated systems, including identifying and resolving cross-system requirement or data gaps.
• Strong requireme…