Medical Admin Assistant - SharpCare Float Pool - Full-Time - Day Shift

Hours:

Shift Start Time:

8 AM

Shift End Time:

5 PM

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

No Weekends

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$24.750 - $30.860 - $36.970

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 

What You Will Do
Assist patients, staff, and physicians as needed to maintain a high level of efficiency of operations to provide high quality care. Represent SharpCare by providing patients with appointments, information, and other operational support services for the assigned department. Provide clinical nursing support to the patients by demonstrating technical expertise and competence, within the established scope of practice. Provide a high level of customer service in a manner consistent with our Mission and Goals.

Required Qualifications

• Other : Certification of completion of a Medical Assistant Program.
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

Preferred Qualifications

• 1 Year MA experience in related clinical area.
• Experience in customer service, computer skills, and phones in an office setting.
• Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED
• Hospital Corpsman (HM) - US Navy -PREFERRED

Essential Functions

• Clinical skills
  Demonstrates clinical nursing skills, measured by providing direct patient care and successfully performing nursing tasks in assigned area.
  Demonstrates technical expertise and competency within established scope of practice.
  Uses universal precautions and demonstrates knowledge and practice of infection control policies and procedures.
  Ensures all medications are verified by licensed personnel before being administered.
  Acts as a clinical resource as needed.
  Partners with providers to continuously learn and expand clinical knowledge base.
  Maintains current knowledge of medications and administration techniques.
  Listens to patients, collects pertinent information, recognizes the urgency of patient’s problem and routes to providers as necessary.
  Returns phone calls according to provider instruction.
  May schedule patient appointments.
  Clearly documents information in patient’s clinical record or departmental logs.
  Provides specific educational materials and individual teaching in partnership with providers.
  Participates in clinical projects as directed by provider, manager, supervisor, or director.
  Demonstrates clear knowledge and accountability of quality regulations and standards for the department.
  Assists in maintaining quality assurance book/list on unit.
• Communication and teamwork
  Participates in technical and clinical in-services, customer service training, mock codes and pharmacy fairs.
  May act as preceptor for new Medical Admin Assistants.
  Uses positive communication skills, identifies issues, makes suggestions related to access, patient care and patient satisfaction to immediate supervisor and offers solutions for resolution in cooperation with other team members.
  Gives and receives feedback about care and service delivery in a positive and constructive manner.
  Aids others in activities that enhance the quality of care delivered to the patient, including completion of clinical checklist activities as assigned.
  Acts as a positive role model and ensures appropriate service delivery at all times.
  Displays a willingness to float and assist in other departments and at other sites.
  Attends and participates in departmental and unit activities such as meetings and training.
  Performs all other duties as required by Director, Patient Care Manager, Coordinator, Lead, or Supervisor.

• Customer service

  Consistently treats patients, providers, co-workers and any other employees/visitors with courtesy. Courtesy shall be reflected by and measured by a composite of the following: based on 4 supervisory observations…