US_East | Connectivity & Network Engineer_L3

“Possible 3 Month CTH No Fees Do Not Re-Post Confidential

TMR ID: UUTULO

Role: Cursor Engineer

Work location: San Jose, California (On site/hybrid 2-3 days per week )

Background and Meet and Greet: MANDATORY

Role Summary

The Cisco Licensing Support Lead (L2) is responsible for providing advanced technical support and operational oversight of Cisco licensing platforms, including Smart Licensing, Smart Accounts, and subscription-based systems. The role involves troubleshooting complex licensing issues, ensuring release readiness through end-to-end testing, and collaborating with network and infrastructure teams to align licensing with real-world deployments. The candidate will also drive analytics, reporting, and continuous improvement across Licensing Infrastructure & Operations (LIO).

Mandatory Requirements:

Strong hands-on experience with Cisco Smart Licensing, Smart Accounts, and CSSM

Proven experience in L2 support and escalation handling for licensing or network environments

Solid understanding of networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, firewall, proxy)

Experience with Cisco platforms such as Catalyst, Nexus, ISR/ASR, SD-WAN (Viptela), ASA/FTD, WLC

Expertise in troubleshooting license registration, synchronization, and compliance issues

Experience in test lifecycle management (test case creation, BAT/UAT execution, regression testing)

Strong knowledge of incident management, root cause analysis, and defect triage

Ability to coordinate release readiness activities (risk assessment, rollback, validation)

Experience with tools like JIRA, test repositories, dashboards, and reporting tools

Good to Have

Cisco certifications (CCNA / CCNP / CCIE)

Experience with automation (Python, REST APIs, Postman)

Exposure to cloud/SaaS-based licensing models and subscription platforms

Familiarity with DevOps/CI-CD pipelines and testing frameworks

Knowledge of data analytics, dashboarding tools (Power BI, Tableau)

ITIL certification or experience with ITSM processes

Experience working in large-scale enterprise or managed services environments

Understanding of network design, high availability, and feature licensing dependencies

Please add the below to the comment section:

Legal Name:

Current Location: (City, State & Zip Code):

Home location:

Relocate:

Bill Rate:

CTH After 3 Months:

Travelling Availability:

Availability to Start:

Phone/Mobile Number:

Skype ID:

Email Address:

Visa Type:

Visa Expiration Date:

Hiring Status:

Are you working directly with the contractor’s visa holder:

If not indicate # of layers and names of the company:

Indicate if the Candidate has worked in CG before and where:

Ex-*** Employee:

LinkedIn Account: (If available)

Time slots for an interview:

Contractor approved to share its resume to client:

Skills summary:

Resumes will be rejected for the following reasons:

• Different format
• Missing details in comments section
• Missing text box in the header
• Photo ID included containing personal information other than legal name and photo

Jorge Nunez - ERM

• North America

Tel.: +***”