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Network Support Engineer 1

  • Source: Naukri
  • Bharatvoip Communications
  • $4,195.32 to $9,439.47 /yr
  • On-site
  • Hyderabad
  • Full-Time
  • Mid level

Job Description

Role & responsibilities

  • Provide L1 technical support for Broadband, FTTH and ILL connectivity.
  • Diagnose and resolve internet, router, Wi-Fi and network connectivity issues.
  • Configure and troubleshoot routers, ONTs, switches and Wi-Fi devices.
  • Monitor network performance using NMS and monitoring tools.
  • Perform basic diagnostics using Ping, Traceroute, DNS, DHCP and IP configuration.
  • Create, update and close support tickets within defined SLA timelines.
  • Coordinate with NOC and field engineers for installation, maintenance and fault resolution.
  • Escalate complex technical issues to senior engineers/NOC teams.
  • Keep customers informed about issue status and resolution timelines.
  • Maintain network documentation, equipment and inventory records.

Preferred candidate profile

  • 2-7 years of experience in ISP, NOC, Network Support or Technical Support.
  • Strong knowledge of TCP/IP, IPv4, Subnetting, DHCP, DNS, NAT and VLANs.
  • Hands-on exposure to routers, switches, ONTs and Wi-Fi troubleshooting.
  • Experience/knowledge of Broadband, FTTH and ILL connectivity.
  • Familiarity with Cisco, MikroTik, Huawei or Ubiquiti is an added advantage.
  • Strong network troubleshooting, analytical and problem-solving skills.
  • Good communication and customer-handling abilities.
  • Comfortable working in rotational shifts and SLA-driven environments.
  • Eager to learn and build a career in ISP, Networking and Telecom.

Perks and benefits

Cell phone reimbursement

Health insurance

Provident Fund

Skills

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