Senior Microsoft Dynamics 365 CRM Developer

Job Title

Senior Microsoft Dynamics 365 CRM Developer

Experience

10+ years of relevant experience

Role Overview

We are looking for an experienced Microsoft Dynamics 365 CRM Developer with strong expertise in designing, developing, customizing, and integrating Dynamics 365 CRM solutions. The candidate will be responsible for advanced CRM configurations, custom development, workflow automation, integrations, solution design, testing, and resolution of complex CRM defects.

Key Responsibilities

• Design and develop Dynamics 365 CRM customizations, workflows, plugins, integrations, and advanced configuration components .
• Configure and customize Dynamics 365 Sales, Customer Service, Customer Insights, Field Service, and Dataverse .
• Develop C# plugins, custom connectors, workflows, and other CRM extensions using Visual Studio.
• Design and implement automation using Power Automate and Power Apps .
• Work with Copilot Studio/Copilot capabilities and integrate AI-driven functionality into CRM solutions.
• Support CRM integration with internal and external applications using APIs, connectors, and Azure services.
• Participate in solution design and architecture discussions .
• Ensure proper data model alignment , data relationships, security, and business-process configuration.
• Perform unit testing, integration testing, troubleshooting, and defect resolution.
• Analyze and resolve complex Dynamics 365 CRM production issues and technical defects .
• Manage CRM solutions, deployments, and source control through Azure DevOps .
• Collaborate with functional teams, business stakeholders, architects, and other technical teams.
• Provide technical guidance and mentor junior/mid-level CRM developers .
• Ensure development follows Microsoft Dynamics 365 and Power Platform best practices.

Mandatory Technical Skills

• Microsoft Dynamics 365 CRM
• Dynamics 365 Sales
• Dynamics 365 Customer Service / Contact Center
• Customer Insights – Data & Journeys
• Dynamics 365 Field Service
• Microsoft Dataverse
• Power Apps
• Power Automate
• Copilot / Copilot Studio
• C#
• Dynamics 365 Plugins & Workflows
• Custom Connectors
• CRM/API Integrations
• Visual Studio
• Azure DevOps

Technical Skills Summary

• Strong hands-on experience with Dynamics 365 Sales and Customer Service.
• Expertise in CRM customization, configuration, workflows, plugins, and integrations.
• Strong understanding of Dataverse and CRM data models.
• Experience with Power Platform development and automation.
• Good knowledge of C# and custom CRM development.
• Experience troubleshooting complex CRM defects and integration issues.
• Exposure to Azure DevOps and CRM solution deployment processes.

Functional Skills

• Understanding of CRM business processes and data models.
• Ability to translate business requirements into scalable CRM solutions.
• Experience supporting Sales, Customer Service, Field Service, and Customer Insights processes.
• Strong understanding of automation and CRM integration requirements.
• Ability to support solution design, testing, and production issue resolution.

Soft Skills

• Strong analytical and problem-solving skills.
• Solution-oriented mindset.
• Excellent stakeholder collaboration and communication.
• Ability to mentor and guide technical team members.
• Structured approach to troubleshooting.
• Strong ownership of quality, delivery, and technical outcomes.

Preferred Qualifications

• Microsoft Dynamics 365 / Power Platform certifications are preferred.
• Experience with Azure integration services is an advantage.
• Experience working in Agile development environments.
• Experience with enterprise-scale Dynamics 365 implementations and integrations.