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Job Category

Sales

Job Details

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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Senior Director, CoE Solution & Delivery Design Lead

Global Professional Services Solutions CoE

Role Overview
Salesforce Professional Services is building a Global Solutions CoE to create a more consistent, scalable, and predictable way to shape and deliver professional services (pro serve) programs.
We are looking for a Solution & Delivery Design Lead to help define how Pro Serve programs should be designed before they move into delivery. This role will focus on creating repeatable delivery models, standard workstreams, staffing patterns, handoff checkpoints, and delivery readiness guidance for pro serve engagements.
This is a practical, execution-focused role. The right candidate understands how  professional services programs are scoped, staffed, mobilized, and delivered and can turn that experience into reusable models that help the field move faster with more confidence.
The role sits within the Global Professional Services Solutions CoE and will work closely with Commercial Architecture, Practice & Domain Overlay, Agentic Enablement & Insights, Shared CoE Operations, and CoE Field Advisors.

What You Will Do
1. Define Repeatable Delivery Models

• Build standard delivery patterns for large and complex programs
• Define common phases, workstreams, milestones, and control points
• Create reusable delivery templates for $1M+ programs

1. Standardize Scoping-to-Delivery Handoff

• Define what “delivery ready” means before a program is handed off
• Create handoff checklists from SSSL / solutioning teams to DAM / delivery teams
• Reduce ambiguity between what was sold, scoped, estimated, and what must be delivered

1. Build Staffing and Role Models

• Define standard role mix by program type, complexity, and delivery model
• Create guidance for onshore, offshore, GDC, and blended delivery structures
• Support more accurate staffing assumptions during estimation

1. Improve Delivery Predictability

• Identify common delivery risks that begin during scoping
• Build delivery readiness guardrails into the solution design process
• Help reduce preventable rework, scope gaps, and mobilization delays

1. Create Reusable Program Assets

• Build standard workstream models
• Create delivery design templates
• Maintain reusable program patterns, checklists, and readiness tools

1. Collaborate Across the Ecosystem

• Partner with GDC to ensure delivery models are executable at scale
• Partner with Practices to incorporate product and domain delivery realities
• Partner with Delivery Innovation & Governance to align delivery patterns, quality controls, and governance expectations
• Partner with PS Operations to ensure staffing, resource planning, and delivery setup assumptions are practical
• Partner with Growth & Offering to align reusable delivery patterns with go-to-market offerings
• Partner with Sales Excellence to ensure delivery design supports cleaner deal progression and handoff

What Success Looks Like

• Large programs have clearer delivery models before contract signature
• Handoffs from scoping to delivery are cleaner and faster
• Staffing assumptions are more accurate and repeatable
• Delivery teams receive better context, fewer surprises, and clearer scope boundaries
• Field teams use standard workstreams, delivery patterns, and readiness checklists
• Program startup risk is reduced
• CoE assets are adopted across regions, operating units, and major program types

Minimum Qualifications

• 10+ years of experience in professional services, delivery leadership, solution architecture, program delivery, or consulting
• Salesforce Professional Services or Salesforce …