Senior Director - Product Management - Field Incentives

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ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

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ZAIDYN is ZS’ high growth product portfolio covering Commercial, Medical, Patient Engagement and Clinical verticals. The product is used by Top 25 Large Pharma and Emerging Pharma and deployed to hundreds of thousands of Sales Reps across 100+ countries. ZS has been a pioneer in several areas with 40+ years of history and a strong reputation.

Incentive compensation (IC) is one of the largest and most consequential commercial functions in Large Pharma, managing $1.5B+ in annual payouts across hundreds of plans and tens of thousands of sales reps. It is also one of the functions most ripe for transformation using Agents.

We are building the next generation of IC products with agentic AI at the core. This role owns the product vision, roadmap, and agentic strategy for the current products and the future one, with direct executive sponsorship and visibility.

What you’ll do: Senior Director - Product Management for Incentive Compensation will…

Own the ZAIDYN Field Incentives product end to end. The role combines deep IC domain expertise with modern product-management rigor and a hands-on understanding of agentic AI. You will lead a team of product managers; work directly with engineering, AI/ML, design, and client success. You will be accountable for adoption, customer outcomes, and revenue impact across the IC portfolio.

You will be the company’s senior voice on IC product strategy to customers, industry analysts, conferences, and internal executive leadership. You will be architect of our agentic roadmap: which jobs get agent-enabled first, where humans stay in the loop, and how we measure whether the agents are working.

Product vision & strategy

• Own the multi-year product vision and roadmap for the IC product line spanning plan design, operations, and field support.
• Translate IC industry trends into product bets – for example benchmarking shifts, MBO adoption, specialty and rare disease dynamics.
• Make explicit build, buy, and partner decisions for every major capability area, including where we differentiate from established competitors and emerging players.
• Own the product P&L viewalong with the Commercial Operations GM. Track typical SaaS metrics for products such as ARR, gross margin, win rate, retention, expansion. Provide the product view of what drives growth in QBRs and other reviews.

Agentic AI strategy and roadmap

• Define the agentic product strategy and roadmap for Field Incentives. Inventory the jobs to be done across plan design, operations, and reporting. Prioritize agent build sequence based on FTE impact, repetitiveness, data readiness, governance risk, and customer pull.
• Partner with AI and data engineering to translate IC workflows into agent specifications: tool definitions, data access patterns, context, evaluation harnesses, and traces/audit trails.
• Identify and lead the highest-leverage agent initiatives across field inquiry, sales crediting, eligibility and roster management, data prep and reconciliation, plan refinement, and goal-setting.
• Define agent success metrics (deflection rate, accuracy, cycle-time reduction, FTE-hours saved, customer NPS) and instrument the platform to measure them in production.
• Stay current on the agentic AI frontier such as foundation model capability shifts, tool-use patterns, evaluation methods, and the agent product moves of competitors.

Customer, market & execution

• Spend significant time with IC leaders, and operations of our Top pharma customers. Run structured discovery on the highest pain workflows.
• Build and run a customer advisory board of IC and commercial operations executives to…