Internal Sales & Customer Service Representative

Wow customers. Drive sales. Grow your career.

Global Synthetics Pty Ltd, a subsidiary of Jaybro Group Pty Ltd, specialising in the manufacturing and distribution of geosynthetic products, supporting engineering, construction, landscape, and building industries across Australia and the Pacific region. Driven by our commitment to high-quality products and exceptional service, we’ve built a strong reputation as a trusted name across the industry.

Global Synthetics has built a distinguished reputation as both an educator and an ethical provider of premium geosynthetic products and services, supporting engineering applications in transportation, civil, coastal, hydraulic and environmental fields.

About the Role

In this full-time, Monday to Friday role, you’ll join a fun, experienced team delivering exceptional customer service and expert product advice. You’ll manage inbound enquiries, process orders, prepare quotes, and proactively follow up sales opportunities while building strong customer relationships and growing existing accounts. This is a great opportunity to expand your product knowledge, develop your sales skills, and make a real impact on customer and business success.

Responsibilities

• Manage inbound phone, email and trade counter enquiries, delivering exceptional customer service and driving sales.
• Grow sales through customer follow-up, account development, outbound prospecting and promotional campaigns.
• Prepare quotes, process orders and manage opportunities using Salesforce, SAP and related systems.
• Build strong customer relationships, provide product advice, and identify cross-sell and upsell opportunities.
• Work closely with sales, warehouse and logistics teams to ensure accurate order fulfilment and outstanding customer outcomes.

Requirements

• Proven experience in customer service and sales, including inbound/outbound calls and upselling.
• Strong communication and relationship-building skills.
• High attention to detail with excellent organisational skills.
• Ability to prioritise and thrive in a fast-paced environment.
• Confident using Microsoft Office, CRM and ERP systems, with a willingness to learn and grow.

Benefits

People enjoy working at Global Synthetics because of the supportive, customer-first culture where teamwork, accountability and growth are genuinely valued.

• Be a part of a Certified Great Place to Work® with a genuinely supportive, high-performing culture
• Opportunity to make a real impact within the team, make your mark, and drive results
• Grow your career with ongoing training, development, and clear progression opportunities
• Access employee discounts and savings, be recognised and rewarded through our ELEVATE platform, with additional wellbeing support via our Employee Assistance Program UPRISE

If you’re passionate about Sales, take pride in delivering quality work, and enjoy being part of a supportive, high-performing team—we’d love to hear from you! Click APPLY to join the team.

As part of the recruitment process, you may be required to complete online assessments, a medical, and a national criminal history check.

Global Synthetics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Only successful candidates will be contacted