Copy of Customer Service Representative

Company Description

Looking for a customer service role where you’ll be supported, trained, and genuinely valued?

AAD is one of Australia’s leading automotive aftermarket wholesalers, supplying a comprehensive range of brake, clutch, suspension, cooling, engine and service products to trade customers nationwide. With decades of industry expertise and a reputation for exceptional customer service, we’re continuing to grow and are looking for a motivated Customer Service Representative to join our national team.

This is a fantastic opportunity for someone with an automotive background who enjoys helping customers, solving problems, and building strong relationships.

What’s on offer?

• Stable full-time position
• Choice of working hours:
  • 8:00am - 4:00pm
  • 8:30am - 4:30pm
  • 9:00am - 5:00pm
• Join a collaborative national team of 13 Customer Service professionals
• Supportive and approachable Team Leader
• Comprehensive on-the-job training
• Established and respected automotive aftermarket business
• Friendly and team-oriented culture

Job Description

As a Customer Service Representative, you’ll be the first point of contact for customers across Australia, providing outstanding service and support across phone and email channels.

This is a fast-paced role where no two days are the same. You’ll be assisting customers with enquiries, processing orders, resolving issues, and ensuring every interaction leaves a positive impression.

Key Responsibilities

• Answer incoming customer calls and email enquiries
• Process customer orders accurately and efficiently
• Provide product information and technical support
• Build strong relationships with customers and internal stakeholders
• Assist with freight and delivery enquiries
• Handle customer complaints professionally and effectively
• Maintain exceptional customer service standards at all times

Qualifications

We’re looking for someone who is resilient, customer-focused, and thrives in a busy environment.

Ideally, you’ll bring:

• Previous experience in customer service, internal sales, parts interpretation, or automotive aftermarket environments
• Experience handling high volumes of calls, emails, and customer enquiries
• Strong problem-solving skills and a solutions-focused mindset
• Excellent communication skills, both written and verbal
• Strong attention to detail and organisational skills
• Ability to multitask and prioritise competing demands
• Sound computer skills including Microsoft Office
• A positive attitude and willingness to learn

Highly Regarded

• Experience within automotive, truck, heavy vehicle, spare parts, mechanical, dealership or aftermarket industries
• Parts interpretation experience
• Technical automotive knowledge

The Person We’re Looking For

You remain calm under pressure, enjoy helping customers and take pride in delivering outstanding service. You’re resilient, adaptable, and able to build rapport with a wide range of people.

Most importantly, you’ll be a team player who enjoys working in a supportive environment while contributing to the success of customers and colleagues alike.

Additional Information

At AAD, our people are our greatest asset. You’ll join an experienced team that genuinely supports one another and is committed to helping new team members succeed.

At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values.

You’ll be welcomed into a supportive business that spans more than 1,000 locations with over 5,000 team members across Australia, New Zealand and Thailand. We are passionate about our team, with safety and inclusivity at the forefront of everything we do. We’re also passionate about our customers, products, and living our values of:

• Doing the right thing
• Being in it together
• Giving a damn
• Getting it done

In joining our team you can access

• Diverse career opportunities within the Bapcor Group
• Discounts across Bapcor products and services, including our Retail and Trade brands
• Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc…)
• Paid birthday leave
• Wellbeing support
• Novated leasing and more