Customer Service Representative

Due to continued growth, an opportunity exists to join one of South Australia’s leading builders. Located in Hindmarsh Square, Adelaide we form part of a larger developer group that operates across four states. We are a dynamic and high performing team offering clients a diverse range of homes on our land or theirs. Our success comes from our culture, with our staff being acknowledged as among the best in the industry.

Join one of South Australia’s leading builders, being a first point of call for clients and managing their building file through the administration process.

We are looking for a candidate who is energetic and enthusiastic self-starter, a candidate who is happy talking to home purchasers on a regular basis to ensure their needs are clearly understood and delivered. It is imperative the candidate is the right fit for our culture and preference will be given to those who have worked in similar roles.

Key responsibilities include:

• To prepare building and land contracts and ensure building files move from sales into construction.
• Be the client’s primary point of contact, post contract until the home is handed over.
• Working with other internal staff members and external providers to ensure projects move in a timely manner.

• Assisting the construction team in the construction of homes on site with various administrative duties.

• Generally office administration duties.
• Ensure our high levels of customer satisfaction are adhered to.

The candidate

First and foremost we are looking for someone with a “can do” attitude who is looking to work within a close knit team. A motivated individual with a positive outlook and willingness to find solutions to achieve desirable outcomes.

• 3 or more years experience in a similar role in residential construction.
• Strong customer and communication skills are essential.

• High level PC skills including all Microsoft applications and database specific control and management procedures

• General understanding of building practices & procedures
• General understanding of council planning requirements
• Ability to problem solve and work with an internal team to manage issues that may arise throughout the construction process.
• Highly motivated individual with a positive outlook and willingness to find solutions to achieve desirable outcomes.

We offer

An energetic workplace that is ideal for the right candidate to foster their career, we see ourselves as an employer of choice and you will be amongst like- minded thinkers who enjoy the challenge the industry presents. Attractive salary and benefits will be in line with experience.

If you think this role is what you are really looking for please apply to Ryan Weightman, General Manager - Housing, Metro Homes, with applications closing 30 August, 2026.

All applications will be treated in the strictest confidence.

Note - No recruitment agencies please and given the high number of candidates we will only be contacting those who are short-listed for this role.