GTM & Ops Engineer, AI Automation

About Bustem

Bustem helps e-commerce brands identify and take down copycats, counterfeiters, scammers, and unauthorized sellers stealing their revenue. We scan marketplaces, websites, ads, and domains to detect brand abuse and enforce against it.

Bustem is bootstrapped, profitable, and growing fast: we hit $1M ARR within 60 days of launch and have since scaled to $5M+ ARR with zero outside investors. We’ve enforced takedowns on 100,000+ infringing listings, reclaimed over $1M in lost revenue, and now protect over 120+ brands.

About the Role

We’re hiring a GTM & Ops Engineer to build the systems, automations, and AI-driven workflows that make every team at Bustem run leaner and faster. This isn’t a software engineering role — it’s a hybrid of operations, automation, and applied AI, focused on removing manual work wherever it slows the business down. You don’t need to be able to write production code; you need to be fluent with no-code/low-code automation platforms, APIs, and AI agent tools.

You’ll work across our three biggest functions: GTM (prospecting, enrichment, outreach, CRM), Operations, and Client Success / Product Specialists (client onboarding, case management, reporting). Rather than owning one department’s tooling, you’ll be the person who builds and connects the systems that let a lean team operate like a much larger one.

Who You Are

• Have worked in an operations engineering, GTM/revenue operations, or growth engineering capacity (agency experience is a plus)
• Have hands-on experience with automation and enrichment tooling (e.g., Clay, Zapier, Make, or similar workflow/data-waterfall platforms)
• Have built or orchestrated AI agents to filter, qualify, summarize, or follow up on work automatically
• Think in systems and workflows, not one-off scripts or siloed spreadsheets
• Fast, resourceful, and comfortable operating in an early-stage, still-being-defined environment
• Comfortable context-switching across departments and picking up the specific tools each team already uses

What You’ll Do

• Design and maintain workflows that connect GTM, Operations, and Client Success tools into a single, coherent system
• Build and orchestrate AI agents that filter, qualify, triage, or follow up automatically across lead pipelines, client cases, and internal ops requests
• Automate repetitive tasks across departments, and continuously test and refine automations based on real performance data
• Maintain clean, reliable data across CRM, case management, and other operational tools
• Partner closely with GTM, Client Success, and Ops leads to understand what’s actually slowing each team down, and prioritize accordingly

Compensation & Benefits

• $110,000–$130,000 base salary
• Daily Lunch & Dinner Stipend
• Working directly alongside the founder and function leads across GTM, Ops, and Client Success
• Ground-floor opportunity to define what “GTM & Ops engineering” means at Bustem