Training & Digital Adoption Advisor — Oracle Guided Learning (OGL) Developer, Finance Systems & Digital Adoption (Finance) (Telework/Hybrid)

Position Title:

Training & Digital Adoption Advisor — Oracle Guided Learning (OGL) Developer, Finance Systems & Digital Adoption (Finance) (Telework/Hybrid)

Status of Employment:

Contractee Long-Term (Fixed Term)

Position Language Requirement:

Language Skills:

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

2026-05-29 11:59 PM

This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.

This is a two-year contract.

About the Role:

As a Senior Specialist on the Finance Business Systems team, the Training & Digital Adoption Advisor leads the development of Oracle Guided Learning (OGL) across our financial landscape. You’ll drive adoption and evolution for Oracle Fusion, EPM, and Procurement modules, ensuring a seamless digital experience across all our integrated Finance systems.

This role leads training, digital adoption, and in-application guidance development to ensure users can effectively navigate and adopt new systems and processes. The position is responsible for designing and maintaining learning content, job aids, and Oracle Guided Learning (OGL) digital guidance, including walkthroughs, contextual help, and in-application learning experiences. Working closely with business leaders, subject matter experts, Release Management, and Change Management teams, the Advisor translates business processes into clear learning materials and intuitive digital guidance embedded directly within the application.

The role operates independently within established frameworks and has a direct impact on user readiness, adoption, and operational effectiveness across Finance platforms.

Key Responsibilities:

Digital Adoption & Oracle Guided Learning (OGL) Development:

• Design, develop, and maintain in-application digital guidance using the Oracle Guided Learning (OGL) platform to support enterprise system adoption;
• Create interactive walkthroughs, tooltips, hotspots, and contextual help aligned with business workflows;
• Translate business processes into structured digital guidance that helps users complete tasks directly within the application;
• Apply HTML and CSS to customize and enhance OGL guides and smart tips and user interface elements;
• Manage and maintain the Oracle Guided Learning (OGL) environment, ensuring content remains accurate and aligned with system updates;
• Coordinate with technical teams, vendors, and Release Management to assess impacts of releases on learning content;
• Update in-application learning guides following system changes and enhancements;
• Track usage metrics and user feedback to boost adoption and improve the user experience, while actively contributing to our ongoing KPI measurements;
• Validate guides for usability, accuracy, and quality before release;
• Troubleshoot and resolve OGL content or configuration issues;
• Document OGL development standards and reusable guidance components to ensure consistency;
• Coordinate and manage support tickets with Oracle OGL support as required;
• Support updates during application releases, enhancements, and process changes;
• Participate in Oracle OGL training, certification programs, and product update sessions to stay current on platform capabilities,connecting with OGL as necessary for support.

Training Strategy & Delivery:

• Lead the design and delivery of training programs covering systems, processes, and tools for stakeholders, including end users and internal trainers;
• Conduct training needs assessments and develop training plans aligned with business priorities and implementation milestones;
• Develop blended learning solutions, including instructor-led training, e-learning modules, and supporting materials;
• Facilitate training sessions and workshops to support user readiness and adoption;
• Provide guidance and coaching to internal trainers to improve d…