Admin and Sales Assistant

Please read the below and if you are interested in applying do not apply through Linkedin.

Send your CV to [email protected] with the subject line “Talk Consent Bookings Manager Application – [Insert Full Name]”, in that email you should explain why you want to work for Talk Consent in under 100 words.

Talk Consent’s mission is to tackle rape and sexual assault through effective education.

To address sexual violence, society must recognise it as a problem and take collective responsibility. Therefore, to make a difference, we must deliver education at scale, reaching 1000s of schools and hundreds of thousands of students every year.

We provide education in the form of workshops and assemblies to schools for students aged 7 to 18. Since 2021, we have partnered with over 730 schools and delivered education to over 350,000 young people. Achieving this scale requires efficient selling and booking organisation with schools.

We are continuing to grow and are looking for people to join us on our exciting journey to becoming the UK’s schools’ trusted partner for preventing sexual misconduct and abuse.

The Role

Given the growth of Talk Consent, there are many schools that we need to organise sessions with (currently 30 to 40 per week).

The role of the bookings manager will cover three areas:

Finalising Bookings

• Reply to contacts emails promptly to help them book sessions.
• Follow up with contacts to convert interested contacts.
• Organise and conduct calls and meetings with potential customers.
• Answer customer questions clearly so they have all the information they need to finalise a booking.
• Follow up with schools after their booking to maintain a strong relationship with schools and help them re-book.

Bookings Organisation

Once a school has booked ensure both the school and Talk Consent have all the information, they need to ensure the booking is a success.

• For Talk Consent this includes dates, times, booking details and the location.
• Communicate any changes to bookings with schools and answer questions the schools have in the lead up to a booking.
• Communicate any changes the schools make in the booking with the team.
• Send invoices to schools once booked
• Follow up with schools who have not paid invoices
• Publish new bookings on our shift scheduling platform and update those when they change.

CRM/Data Management

• All customers and bookings must be tracked carefully on our Customer Relationship Management tool (Zoho CRM).
• The CRM must be maintained and kept up to date for all modules linked to bookings including customers, sessions, facilitators, organisations and tasks.

Skill Requirements

Any applicant must be able to prove they possess the necessary skills and traits to deliver in this role including:

Essential

• Communication skills
• English language fluency
• Organised
• High attention to detail
• Technologically able (can use or learn to use a CRM tool and automation workflows quickly)
• Self-sufficient & a fast learner
• Able to learn how Talk Consent works quickly and answer customer questions independently after a short time.

Helpful

• Results driven
• Energetic
• Improvement/growth mindset - Often asking “How could this be done better?”

Experience

It would be helpful if you have experience in a sales position or a related customer-facing role. If you have worked with or in the UK education sector, that would also be beneficial.

Job Details

£22,000 per year salary, with performance-based commission on top.

50 days of holiday

Hours and holiday:

35 hours per week, 08:00–16:00 Monday to Friday with a one-hour lunch break

42 weeks per year - all Christmas, Easter and summer holidays are off

Location:

Remote, or from our co-working space in White City, London

About Us

Talk Consent is an organisation that provides affordable and effective education to schools to end sexual violence.

We offer assemblies and workshop-style sessions to schools to:

• Raise awareness of the issue of sexual violence.
• Help students understand what positive relationships and sexual experiences are.
• Empower young people to be active bystanders and challenge harmful attitudes.

Our organisation is built around the following key values:

• We have a relentless desire to end sexual violence
• We are positive and passionate
• We are always looking to improve and innovate
• We value our team and their individuality
• We believe in the power of education…