Customer Service Representative - WA

Grow your Career with us

Wilson & Bradley is a family owned and operated company servicing and supplying the kitchen, cabinet making, and furniture manufacturing industries with quality hardware since 1976.

Since first opening our doors, Wilson & Bradley have grown to become a national business, including branches in nearly every state including a retail sector which supplies Bunnings stores across the country. We continue to expand to meet the growing needs of our very large customer base. 

Being a family run company has allowed us to gain the reputation of a level of service other large companies simply cannot compete with as well as foster a company culture that values and looks after our employees.

The Opportunity

Reporting to our Customer Service Manager, this role will be responsible for responding to customer enquiries via phone calls, emails and live chat in an professional and timely manner as well as supporting customers in our state of the art showroom.

We are looking for someone with outstanding customer service skills, excellent communication and a true passion for supporting our customers!

Technical sales, cabinetmaking or building industry experience is desired but not necessary.

If this sounds like the right role for you - get in touch!

Responsibilities

• Providing a high level of customer service to all customers
• Serving customers visiting our showroom, demonstrating products and providing product information
• Taking and processing customer orders over the telephone
• Working through customer service cases to resolve customer queries
• Responding to customer enquiries via phone calls, emails and live chat
• Following up on customers inquiries and delivery dates
• Building quality, long term relationships with customers and other stakeholders internal and external to the business
• Maintaining product knowledge and learning about new products when they are released
• Supporting customers in the showroom when required

Must Have Requirements

• 2+ year in a customer service role
• Experience in both customer-facing and phone-based customer service roles
• Intermediate/advanced computer knowledge of Word, Excel and Outlook (experience with Salesforce and SAP is highly desirable)
• Passionate about providing excellent service
• Excellent communication skills, time management, organisation and attention to detail
• Ability to multi-task and take initiative to make sure we exceed customer expectations
• Enthusiastic, positive attitude, self-motivated with the ability to work autonomously as well as part of a team
• Familiar with online ordering systems
• Technical sales, cabinetmaking or building industry experience is desired

What we offer

• A fantastic working environment and work-life balance.
• Fun and supportive company culture.
• Learning and development opportunities
• Value-led organisation.
• Bi-monthly branch lunches.
• Team bonding budget.

In exchange for your experience, commitment, and hard work, you will join a fast-growing family run company that looks after its people. We offer a safe, collaborative culture with a diverse team, and focus on training and development opportunities. We are guided by our values which enable us to reach our goals and create an amazing employee and customer experience, these values are:

• Excellent Customer Service
• Passion and Energy for Our Business
• Encouraging and Developing Excellent People
• Safety, Integrity and Respect for Each Other
• Acting with A Sense of Urgency
• Innovation

At Wilson & Bradley we use a framework called Compass which aligns our team with a shared purpose. We aim to be Australia’s leading cabinet hardware distributor by building loyalty and trust with our customers, helping to grow their businesses through our offering of premium cabinet hardware.

Want to know more about us?

Visit our website below to learn more about Wilson & Bradley and the variety of products we offer!

https://www.wilbrad.com.au/