Experience Design, Vice President- Platform Designer, Customer Acquisition & Onboarding

JOB DESCRIPTION

As the Experience Design Vice President for Customer Acquisition & Onboarding, you will define UI systems, reusable patterns, and the design framework supporting Customer Acquisition & Onboarding. In addition to these core responsibilities, you may also support other key products, including Fraud, Credit Journey, and Cross-Journey Onboarding Experiences. This VP-level platform designer role sets the strategic direction for scalable, cross-LOB experiences and partners with senior product and engineering leaders to elevate consistency and quality across the customer journey.

Key Responsibilities

• Develop and execute design and research strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas. Shape and communicate a clear product vision that aligns with business goals and user needs.

• Define, build, scale, and maintain UI systems, reusable patterns, and design frameworks that support cross-LOB experiences and drive consistency and efficiency across products.

• Lead end-to-end design initiatives, including diagramming service flows, designing wireframes, and prototyping interactions for key touchpoints and enterprise-level applications.

• Champion inclusive design practices and accessibility guidelines, mentoring junior designers and fostering a culture of diversity and inclusion.

• Collaborate with product, engineering, and other partners to integrate user experience design into development processes, ensuring seamless and customer-centric solutions.

• Analyze market trends, gather user feedback, and leverage data insights to inform design decisions and optimize user experiences across platforms and channels.

• Lead and mentor design teams, fostering growth, collaboration, and a positive team culture.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles

• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of ‘north star’ representations to drive customer-centric decision-making

• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or vet…